Liza Onditi

Addressed complex customer inquiries regarding flight cancellations and delays, providing empathetic and effective solutions to maintain passenger satisfaction.

Managed flight reservations and rebookings, demonstrating adaptability and problem-solving skills to ensure accurate information delivery and smooth travel logistics.

Provided up-to-date information on flight schedules, fares, and airline policies, maintaining a high level of professionalism and accuracy in all customer interactions.

Processed customer reservations with meticulous attention to detail, confirming all aspects to ensure seamless travel experiences and minimize errors.

Addressed diverse customer inquiries, leveraging comprehensive knowledge of real estate products and services to provide accurate information and guidance.

Efficiently processed orders and managed transactional duties, ensuring a smooth workflow and high customer satisfaction.

Resolved technical issues and provided effective troubleshooting support, minimizing disruptions and enhancing client experience.

Promptly handled client concerns and complaints, escalating complex issues to senior management when necessary for swift resolution.

Conducted post-transaction follow-ups to ensure client satisfaction and actively encouraged referrals, contributing to business growth.

Assisted with property listings, including copywriting and uploading high-quality photos, to enhance market appeal and visibility.

Maintained and updated comprehensive client and listing databases using CRM and MLS systems, ensuring data accuracy and accessibility.

Responded to diverse client inquiries across multiple channels (phone, email, live chat, in-person), providing timely and accurate information.

Provided detailed information on property listings, pricing, and local market trends, empowering clients with informed decision-making.

Served as the primary point of contact for clients, ensuring their concerns were heard and addressed, fostering trust and positive relationships.

Maintained a tidy and well-stocked reception area, ensuring a professional and welcoming environment for all guests.

Monitored, ordered, and tracked front-office inventory, and oversaw equipment maintenance to ensure continuous operational efficiency.

Welcomed visitors with professionalism, accurately directing them to their destinations or appropriate contacts.

Managed visitor access by checking IDs, issuing badges, maintaining detailed logs, and upholding reception security protocols.

Managed multi-line phone systems, answering, screening, and transferring calls while accurately taking and delivering messages.

Responded promptly to guest inquiries received via email and phone, providing comprehensive information and assistance.