Louise Gish

Spearheaded the design and implementation of a company-wide HubSpot CRM, integrating automation and streamlined processes that significantly reduced manual tasks and boosted team productivity.

Optimized HubSpot workflows and processes, enhancing operational efficiency and enabling the sales team to focus on high-value opportunities, directly contributing to increased revenue generation.

Developed and automated Commercial Agreements using HubSpot and OneFlow, ensuring timely renewals, compliance, and accurate information capture for clients and partnerships.

Created and delivered insightful reporting dashboards for stakeholders, translating complex data into actionable intelligence to track revenue performance, forecast pipeline needs, and ensure company-wide target achievement.

Led strategic operational initiatives and change management, building automation workflows with n8n to reduce manual data handling, improve reporting speed, and streamline tasks across multiple systems.

Analyzed cross-functional data to identify and implement process improvements, significantly enhancing operational efficiency and reducing bottlenecks.

Forecasted sales performance and reported against targets, providing critical insights that enabled strategic decisions and drove daily revenue growth.

Owned and optimized all CRM processes, ensuring data accuracy and consistency across the sales funnel, thereby improving overall business alignment.

Managed comprehensive client onboarding and enablement, ensuring seamless transitions and high-quality service delivery throughout the customer lifecycle.

Oversaw lead generation and managed commercial agreements, ensuring timely renewals and accurate capture of contractual information to maximize conversion rates and strengthen relationships.

Led the internal sales team and managed all sales operations activities, including CRM data management, onboarding, and offboarding.

Defined and monitored key performance indicators (KPIs) to enhance win rates, foster key account growth, and mitigate operational risks.

Streamlined cross-functional processes across sales, operations, and finance, developing internal documentation and delivering training to improve efficiency.

Delivered critical reporting insights, including win/loss ratios, to inform sales strategy and highlight revenue trends.

Maintained commercial contracts, dashboards, and sales documentation, implementing improvements that increased efficiency and visibility.

Managed the end-to-end sales cycle, from opportunity generation to service delivery, including contract renewals and upselling.

Cultivated strong relationships with vendors, customers, and internal teams to ensure accurate fulfillment and high service standards.

Oversaw CRM data integrity, conducting workflow clean-ups and generating sales reports to identify conversion trends and process gaps.

Collaborated with the Financial Controller to ensure billing accuracy and proactively resolve discrepancies.

Identified and implemented process improvements in sales procedures, enhancing efficiency and clarity.

Supported sales operations for data center solutions, focusing on client account management and service delivery.

Contributed to CRM administration and ensured accurate record-keeping for client interactions.

Assisted with vendor management to facilitate seamless service delivery and client satisfaction.

Managed project timelines and resources, ensuring successful delivery of IT solutions.

Collaborated with cross-functional teams to streamline project workflows and improve efficiency.

Supported sales teams with project-related documentation and client communication.

Assisted sales teams with administrative tasks, improving overall sales cycle efficiency.

Maintained client records and supported communication to ensure high service standards.

Contributed to the preparation of sales documentation and reports.