Mabel Asamoah Ennin
Client Service Executive
Adenta, GH.About
Customer-focused professional with over 3 years of progressive experience in client service and sales across healthcare, telecom, and retail sectors. Proven ability to resolve complex client concerns, manage orders, and upsell products while maintaining service excellence across diverse channels. Adept at driving high satisfaction rates, ensuring data accuracy, and executing timely follow-ups to enhance customer loyalty and operational efficiency.
Work
Cantonments, Greater Accra, Ghana
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Summary
Managed daily customer interactions and resolved technical issues, ensuring high satisfaction and accurate data handling for a global BPO.
Highlights
Managed 100+ daily customer interactions across phone, email, and chat, consistently achieving a 95% satisfaction rate.
Resolved billing and account-related issues with 98% accuracy, enhancing customer trust and operational efficiency.
Contributed to team KPI attainment by ensuring rapid response times and proficient CRM utilization.
Airport Residential, Greater Accra, Ghana
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Summary
Led a team to deliver consistent, high-quality customer service, implementing training initiatives that significantly improved satisfaction scores.
Highlights
Led a team of 7 Customer Experience Executives, ensuring consistent delivery of high-quality service standards.
Elevated Customer Satisfaction (CSAT) scores from 60% to 91% by implementing targeted training and coaching sessions.
Generated actionable weekly performance reports, providing critical data for leadership's strategic decision-making.
Airport Residential, Greater Accra, Ghana
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Summary
Managed front-desk operations and customer interactions, ensuring efficient service delivery and accurate information management.
Highlights
Managed 45+ daily customer interactions, providing timely and accurate information to enhance service delivery.
Reduced client complaints by 20% through empathetic communication and clear information dissemination.
Earned promotion to Team Lead within one year due to demonstrated exceptional performance and leadership potential.
Tema, Greater Accra, Ghana
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Summary
Provided administrative and operational support to HR and call center departments, facilitating smooth daily operations.
Highlights
Coordinated interview schedules, managed employee documentation, and facilitated training logistics for departmental efficiency.
Provided comprehensive administrative support to both HR and call center departments, ensuring smooth operations.
Assisted with various HR functions, contributing to effective employee onboarding and record management.
Skills
Patience
Patience.
Empathy
Empathy.
Multitasking
Multitasking.
Time Management
Time Management.
Verbal Communication
Verbal Communication.
Written Communication
Written Communication.
Organizational Skills
Organizational Skills.
Customer Support
Customer Support, Phone Support, Email Support, Chat Support.
Attention to Detail
Attention to Detail.
Client Relationship Management
Client Relationship Management.
Confidentiality
Confidentiality.
Discretion
Discretion.
Fast Learner
Fast Learner.
Order Processing
Order Processing.
Follow-up
Follow-up.
Calm Under Pressure
Calm Under Pressure.
Problem-Solving Skills
Problem-Solving Skills.
Team Collaboration
Team Collaboration.