MADUAGWU CHISOM CHRISTABEL
Mass Communication Professional | Sales & Customer Service Specialist
Aguleri, NG.About
Highly motivated and results-oriented professional with a Higher National Diploma in Mass Communication, leveraging a strong foundation in communication theory and practical experience in sales, marketing, and customer service. Proven ability to engage clients, drive sales, and manage financial operations with precision, seeking to apply diverse skill set in a dynamic role within the sales, marketing, or customer relations sector.
Work
Aguleri, Anambra State, Nigeria
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Summary
Managed daily cash transactions and provided comprehensive customer service in a retail pharmacy environment, ensuring accurate financial processing and positive client experiences.
Highlights
Processed an average of 100+ daily transactions with high accuracy, minimizing discrepancies and ensuring efficient service delivery.
Managed cash registers and performed daily reconciliations, contributing to precise financial reporting and inventory control.
Provided exceptional customer service, resolving inquiries and assisting customers with product information to enhance satisfaction and loyalty.
Implemented efficient checkout procedures and maintained a clean, organized counter, improving customer flow and overall store presentation.
Anambra, Anambra State, Nigeria
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Summary
Executed targeted marketing strategies for a technology company, focusing on product promotion, brand visibility, and market penetration.
Highlights
Assisted in developing and implementing marketing campaigns across digital and traditional channels, expanding brand reach to new audiences.
Conducted market research to identify target demographics and optimize promotional activities for new technology products, enhancing campaign effectiveness.
Engaged with potential clients and partners at industry events, successfully generating leads and fostering valuable business relationships.
Contributed to brand awareness initiatives, resulting in a measurable increase in online engagement and product inquiries for specific launches.
Anambra, Anambra State, Nigeria
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Summary
Drove product sales and managed client relationships for a bakery and confectionery business, contributing directly to revenue growth and customer satisfaction.
Highlights
Achieved monthly sales targets consistently by actively engaging customers and promoting a diverse range of bakery products.
Developed strong client relationships through personalized service, leading to increased repeat business and positive word-of-mouth referrals.
Managed product inventory and ensured appealing display standards, contributing to an attractive retail environment and reduced waste.
Provided detailed product demonstrations and information to customers, enhancing their purchasing decisions and overall experience.
Oko, Anambra State, Nigeria
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Summary
Gained practical experience in media operations and content production through industrial attachments at leading broadcast stations, applying theoretical knowledge to real-world scenarios.
Highlights
Assisted production teams with content research, script development, and on-air programming for radio and television broadcasts.
Supported live show operations, including sound checks, equipment setup, and audience coordination, ensuring smooth broadcast flow.
Learned fundamental broadcasting principles and media ethics, contributing to professional program delivery and compliance.
Collaborated with diverse teams to ensure seamless daily operations and timely content delivery across various media platforms.
Education
Languages
English
Skills
Sales & Marketing
Customer Service, Sales Strategy, Product Promotion, Market Research, Lead Generation, Brand Awareness.
Retail Operations
Cash Handling, POS Systems, Inventory Management, Transaction Processing, Customer Support.
Soft Skills
Teamwork, Problem-Solving, Adaptability, Time Management, Organization, Attention to Detail.
Media & Broadcasting
Content Production, Script Development, Broadcast Operations, Media Ethics, Radio Production, Television Production.
Communication
Written Communication, Verbal Communication, Interpersonal Communication, Public Speaking, Client Relations.