SHASHIN JAIN

Serving as a Strategic AI Committee Member, spearheading enterprise-wide deployment of predictive analytics and GenAI tools, automating 10% of workflows and unlocking $1 million annually for reinvestment.

Architecting cross-border scalability and pioneering 100% drop-ship models, generating new revenue streams and ensuring 99% business continuity during geopolitical disruptions.

Providing board-level advisory on ESG alignment, reducing operational risks by 30% through compliance automation and sustainable sourcing practices.

Leading supply chain and go-to-market (GTM) strategies across 18 countries (India, Middle East, Africa, South Asia) for merchandise and gift voucher programs.

Overseeing the Global Capability Center (GCC) in India, which achieved $1M+ in cost savings and 40% operational efficiency improvement.

Directing the Recipient Experience (Rx) team of 20+, managing 2,500 clients and 70,000+ annual queries across IMEA, South Asia, and US.

Driving 20% improvement in customer satisfaction by aligning service standards and KPIs with U.S. Directors.

Utilizing Genesys, JIRA, and SAP to consistently exceed stringent SLAs and KPIs, including First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Voice of Customer (VOC).

Safeguarding $1 million in costs through strategic business reviews using Tableau and JIRA.

Implementing process improvements and Root Cause Analysis (RCA) initiatives, significantly increasing productivity and turnaround times.

Leading initiatives to reduce operational risk and compliance gaps by 20% across merchandise returns, insurance claims, audits, and training.

Fostering cross-regional collaboration and Learning & Development (L&D) programs to drive innovation and growth.

Developed a 100% drop-ship model with 12,000+ SKUs, increasing product availability by 30% and reducing stockouts by 35%.

Launched a Global Capability Center (GCC) in India, supporting 20+ processes, delivering $1M+ in cost savings and improving operational efficiency by 40% through process standardization and automation.

Established warehousing and logistics operations in India, reducing import lead times by 75% (from 30 to 7 days) and cutting logistics costs by 50%.

Reduced sourcing costs by 8% through strategic logistics optimization and vendor negotiations.

Managed 50+ global vendor contracts (NDA, SOCII, GDPR, REACH), improving vendor performance by 30% through comprehensive supplier scorecards.

Integrated SAP, JIRA, and middleware for API/EDI connectivity with 20+ vendors, reducing order processing time by 30% and dispatch time by 40%.

Designed and implemented international supply chain KPIs and processes, leveraging analytics and cloud tools to achieve $500,000 in savings.

Collaborated with sourcing and merchandising leaders to implement best practices for 300+ clients, resulting in a 10% increase in sales.

Partnered with HR and 5+ recruitment firms to build a robust talent pipeline for merchandise roles in India.

Developed Long Service Awards solutions for local and international markets, generating INR 60 million in revenue.

Collaborated cross-functionally (Legal, Compliance, IT, Finance, Customer Service) to develop audit and compliance frameworks for IMEA vendors, reducing operational risks.

Led business continuity planning (BCP), risk assessment, and mitigation strategies for critical business areas.

Supported RFP/RFQ processes with Sales and Legal, utilizing CRM and case management tools to secure $6 million in new business.

Contributed to the initial setup and optimization of supply chain processes, enhancing early operational efficiency.

Assisted in key vendor negotiations and managed initial vendor relationships to secure favorable terms.

Supported the implementation of foundational supply chain KPIs and reporting mechanisms.

Headed buying and merchandising for 30+ Apple Retail stores and B2B, managing a portfolio valued at ~INR 4 billion.

Redesigned ERP system, significantly reducing aging inventory.

Built and mentored a high-performing merchandising team of 7 members.

Enhanced visual merchandising, increasing accessories attachment ratio from 1:1 to 3:1.

Supported service centers to improve profitability.

Developed business mix strategies and managed working capital effectively.

Developed new vendors and finalized Annual Operating Plan (AOP) budgets.

Planned revenue mix and managed Open-to-Buy (OTB) to optimize inventory.

Launched international brands and exclusive partnerships, expanding product offerings.

Led buying, merchandising, and planogramming for the IT category during Reliance Digital's expansion from 7 to 250+ stores in 4 years.

Managed a product portfolio valued at over INR 2 billion.

Oversaw multiple categories, including laptops, desktops, printers, Apple products, gaming, and A/V accessories.

Developed comprehensive product planning and category strategies for all assigned IT categories.

Identified and capitalized on new business opportunities, driving significant category growth.

Negotiated with vendors to optimize product and brand mix, balancing top-line revenue and bottom-line profitability.

Managed stock-on-hand (SOH) and end-cap promotions to maximize sales and inventory turnover.

Managed vendor relationships and conducted cost-benefit analyses to optimize category profitability.

Oversaw working capital and Return to Vendor (RTV) management for assigned categories.

Grew portfolio of gaming consoles (PlayStation, Xbox, Nintendo), gaming software, movies, music, home theatre, and accessories valued at ~INR 90 million.

Solely managed over 8,000 SKUs.

Improved GMROF (Gross Margin Return on Footage) and GMROI (Gross Margin Return on Investment) for A/V accessories and media categories.

Trained in JDA demand planning software; set up automated purchase order and inventory management modules.