MASHAL MUHAMMAD
Results-Driven Professional | Cyber Security & Information Technology Specialist
Peshawar City, PK.About
Proactive and results-driven IT professional with a strong academic foundation in Cyber Security and Information Technology, complemented by practical experience in computer operations and technical support. Adept at leveraging analytical skills and advanced software proficiency to enhance operational efficiency, ensure seamless system functionality, and significantly improve user experience. Eager to apply a diverse skill set and dedicated work ethic to a dynamic role within a growth-oriented organization, contributing to robust technical environments and strategic business objectives.
Work
Peshawar, Khyber Pakhtunkhwa, Pakistan
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Summary
Managed daily computer operations and provided comprehensive technical support at Net Café, ensuring optimal system performance and enhanced user experience through effective software and design applications.
Highlights
Optimized daily computer operations and significantly enhanced user experience by leveraging advanced software proficiency and design skills, directly contributing to improved service delivery and client satisfaction.
Provided comprehensive technical support for diverse computer systems and networks, consistently resolving over 90% of user technical issues to ensure uninterrupted functionality and minimal operational downtime.
Developed and successfully implemented new written policies and standardized operating procedures for computer operations, which streamlined workflows and improved overall efficiency by 15%.
Managed and maintained robust network connectivity and enforced essential system security protocols, safeguarding data integrity and protecting against potential threats within a public access computing environment.
Education
city university of science and technology
computer science
bachelor
Grade: 3.2
Languages
English
Urdu
Pashto
Skills
Technical Proficiency
Computer Operations, Technical Support, Software Proficiency, Network Management, System Security, Information Technology, Data Integrity, Troubleshooting, Hardware Maintenance, Software Installation.
Cyber Security
Security Protocols, Threat Protection, Data Protection, System Safeguarding.
Operational Excellence
Operational Efficiency, Process Improvement, Policy Development, Standardization, Workflow Optimization, Service Delivery.
User Support & Experience
User Technical Requirements, Seamless Functionality, User Experience Enhancement, Client Satisfaction.
Analytical & Design
Analytical Skills, Problem-Solving, Design Skills, System Analysis.
Interests
Hobbies
Cricket.