Michaelle Jean Joseph Occean
Wyandanch, US.About
Multilingual professional with a diverse background in real estate, project management, and client relations, adept at navigating complex challenges and fostering strong customer relationships. Leveraging architectural expertise and a Real Estate Salesperson license, I excel in driving client satisfaction and operational efficiency. Proven ability to lead cross-functional teams, manage projects from conception to completion, and deliver exceptional service in dynamic, fast-paced environments.
Work
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Summary
Currently responsible for engaging with customers to facilitate home sales, providing education and connecting them to Zillow Group products, while ensuring compliance with real estate guidelines.
Highlights
Engaged prospective home sellers via phone, SMS, and email, facilitating successful transactions and contributing to Zillow's market presence.
Provided expert guidance on real estate processes and market insights, empowering sellers to overcome obstacles and make informed decisions.
Cultivated strong client relationships by delivering world-class customer experiences, leading to enhanced satisfaction and sustained engagement.
Ensured rigorous compliance with real estate guidelines and company policies, safeguarding transactions and maintaining operational integrity.
Adapted swiftly to evolving business needs and ambiguous situations, consistently achieving performance targets in a dynamic sales environment.
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Summary
Provided accurate and impartial interpretation services between English, French, and Haitian Creole for diverse audiences in various settings.
Highlights
Provided accurate and confidential interpretation for over 500+ interactions between English, French, and Haitian Creole speakers in various legal and administrative settings.
Maintained strict neutrality and impartiality, ensuring equitable communication and understanding for all parties involved in sensitive discussions.
Adapted communication styles and vocabulary to effectively bridge linguistic and cultural gaps for diverse audiences, enhancing clarity and comprehension.
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Summary
Provided exceptional multilingual customer service and support to key accounts and Diamond customers.
Highlights
Delivered exceptional multilingual support in French, English, and Spanish to a portfolio of key accounts and high-value Diamond customers, resolving complex inquiries.
Utilized SAP, CRM, and B2B tools to efficiently diagnose and resolve customer issues, improving service delivery and client satisfaction.
Contributed to team effectiveness by assisting in the training and coaching of new hires, accelerating their onboarding and performance readiness.
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Summary
Led a comprehensive architecture and construction firm, overseeing all phases from design to project delivery and team management.
Highlights
Directed all phases of architectural design and construction for multiple commercial and residential projects, from conceptualization to completion.
Led cross-functional teams of engineers, designers, and skilled labor, optimizing resource allocation and project timelines.
Recruited, hired, and managed a diverse team of 15+ professionals and subcontractors, ensuring projects adhered to stringent building codes and quality standards.
Negotiated project feasibility with clients, providing strategic recommendations that reduced construction timelines by an average of 10%.
Managed project budgets and resources, ensuring efficient execution and successful delivery of all construction initiatives.
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Summary
Provided comprehensive translation and transcription services across English, French, and Haitian Creole for international development initiatives.
Highlights
Translated and transcribed critical documents and communications between English, French, and Haitian Creole for humanitarian aid programs, supporting international operations.
Ensured linguistic and cultural accuracy in all translations, facilitating clear and effective communication across diverse international stakeholders.
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Summary
Orchestrated the full construction project lifecycle from planning to delivery for agricultural and rural development initiatives.
Highlights
Orchestrated the complete lifecycle of agricultural and rural development construction projects, ensuring adherence to scope, budget, and schedule.
Managed all pre-construction activities and implemented rigorous quality control protocols, resulting in high-standard project deliverables.
Coordinated with multiple subcontractors and material suppliers, optimizing logistics and resource flow to maintain project momentum.
Ensured strict conformity to building plans and safety regulations, successfully delivering projects while maintaining productive and secure sites.
Languages
English
French
Spanish
Haitian Creole
Skills
Software & Tools
Google Suite, Microsoft Office, SAP, Wordpress, Canva, Autocad, Revit, Zoom, Slack, Tableau, CRM, B2B.
Client & Customer Management
Customer Service, Client Management, Customer Experience, Relationship Building, Active Listening, Issue Resolution, Client Consultation.
Project Management
Project Planning, Project Delivery, Construction Management, Scrum Methodology, Team Leadership, Resource Allocation, Quality Control, Feasibility Studies.
Communication & Interpersonal
Multilingual Communication, Interpretation, Transcription, Cross-cultural Communication, Negotiation, Conflict Resolution, Facilitation, Coaching & Mentoring, Rapport Building.
Real Estate & Architecture
Real Estate Sales, Architectural Design, Building Codes, Construction Supervision, Market Insights, Compliance.
Strategic & Analytical
Critical Thinking, Problem Solving, Strategic Planning, Process Improvement, Adaptability, Ambiguity Navigation.