Mikael Cruz

Behavioral Scientist
Norrköping, SE.

About

Highly accomplished Behavioral Scientist with over a decade of experience in the public sector, specializing in social services, correctional care, and case management. Proven expertise in leveraging Motivational Interviewing (MI) and CBT methodologies to drive positive behavioral change, enhance client self-sufficiency, and reduce recidivism. Adept at coordinating complex cross-sectoral interventions, optimizing processes, and conducting in-depth investigations and analyses to ensure equitable, individualized support and high-quality outcomes for diverse populations.

Work

Norrköpings kommun, Kompetensförsörjningskontoret
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Administrator in Economic Assistance

Norrköping, Östergötland, Sweden

Summary

Currently serving as an Administrator in Economic Assistance, Mikael optimizes case management and enhances service delivery within Norrköping Municipality.

Highlights

Streamlined case management processes, implementing clear routines and structured registration to improve operational efficiency.

Provided professional support and guidance to citizens, consistently maintaining a high level of service quality.

Coordinated cases across various municipal departments, enhancing inter-departmental collaboration and overall service effectiveness.

Nyköpings kommun, Division Social Omsorg
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Social Worker in Economic Assistance

Nyköping, Södermanland, Sweden

Summary

As a Social Worker in Economic Assistance, Mikael conducted thorough investigations and facilitated client independence through tailored support.

Highlights

Conducted comprehensive investigations and made legally sound decisions on economic assistance, ensuring individualized support for clients.

Facilitated client change processes by applying Motivational Interviewing (MI) techniques during health consultations.

Coordinated multi-agency interventions with external authorities to develop long-term solutions for clients facing substance abuse and mental/physical health challenges.

Empowered clients towards greater self-sufficiency through a combination of targeted support and strategic counseling.

Kriminalvården, Frivården Norrköping
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Probation Officer

Norrköping, Östergötland, Sweden

Summary

As a Probation Officer, Mikael delivered motivational interventions and coordinated rehabilitative support to reduce recidivism within the correctional system.

Highlights

Conducted impactful motivational interviews, significantly contributing to improved mental health and a reduced risk of recidivism among offenders.

Applied Cognitive Behavioral Therapy (CBT) and Motivational Interviewing (MI) to empower individuals in developing sustainable, positive life patterns.

Orchestrated collaborative interventions across healthcare, social services, and civil society to provide comprehensive and effective support for probationers.

Contributed to offender rehabilitation by implementing evidence-based methods aligned with correctional service standards.

Arbetsförmedlingen
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Control Officer / Employment Officer

Norrköping/Köping, Östergötland/Västmanland, Sweden

Summary

As a Control Officer and Employment Officer, Mikael ensured regulatory compliance in benefit assessments and developed individualized plans to enhance job seeker health and employment outcomes.

Highlights

Assessed eligibility for benefits and managed administrative decisions for job seekers, ensuring strict adherence to regulatory frameworks.

Developed and implemented individualized action plans, successfully guiding job seekers towards long-term health and increased employment opportunities.

Delivered targeted support interventions that effectively boosted self-esteem and motivation for individuals entering the workforce or pursuing further education.

Cultivated and expanded a robust network of employers, healthcare providers, and community organizations, fostering enhanced collaboration for job placement.

Monitored and evaluated intervention outcomes to ensure sustained quality and long-term effectiveness in employment support programs.

Power Elitgruppen
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Coordinator & Supervisor

Norrköping, Östergötland, Sweden

Summary

As a Coordinator and Supervisor, Mikael delivered motivational training, facilitated lifestyle changes, and streamlined quality reporting for employment programs.

Highlights

Led engaging lectures, workshops, and individual coaching sessions focused on motivation and career development for diverse participant groups.

Provided comprehensive support to participants, enabling successful lifestyle changes and achievement of personal and professional goals.

Successfully matched job seekers with relevant employers, consistently tracking and reporting on placement outcomes.

Developed and implemented new routines for quality assurance and reporting, improving the transparency and effectiveness of program evaluation.

Managed planning and reporting activities for clients and senior management, ensuring clear communication of program progress and results.

ABC Kraften
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Supervisor & Trainer

Norrköping, Östergötland, Sweden

Summary

As a Supervisor and Trainer, Mikael educated participants on labor law, enhanced employment prospects, and maintained transparent reporting to stakeholders.

Highlights

Delivered individual counseling, lectures, and workshops focused on labor law, significantly enhancing participants' knowledge and understanding of their rights.

Ensured meticulous documentation and consistent reporting to the Employment Agency, adhering strictly to established guidelines.

Fostered transparent and effective goal tracking by maintaining clear communication channels with headquarters.

Designed and executed targeted activities that demonstrably increased participants' employment opportunities and readiness for the job market.

CAN Etablering
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Operations Developer

Norrköping, Östergötland, Sweden

Summary

As an Operations Developer, Mikael established and managed care facilities, developed quality routines, and fostered collaborations for effective support.

Highlights

Successfully established and managed care and residential homes, ensuring full compliance with the Swedish Health and Social Care Inspectorate (IVO) regulations.

Developed and implemented robust routines for quality management and individualized support, enhancing service delivery standards.

Cultivated strategic collaborations with municipalities, healthcare providers, and families to deliver comprehensive and effective support services.

Luleå kommun
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LSS Supervisor

Luleå, Norrbotten, Sweden

Summary

As an LSS Supervisor, Mikael provided individualized support, planned interventions, and collaborated with stakeholders to enhance the independence and quality of life for individuals with disabilities.

Highlights

Delivered individualized support and guidance to persons with disabilities, strictly adhering to the Swedish Act concerning Support and Service (LSS) guidelines.

Designed and executed tailored interventions based on comprehensive needs assessments, ensuring highly personalized support.

Maintained meticulous documentation and conducted consistent follow-ups to track intervention quality and client progress.

Coordinated effectively with families and external stakeholders to provide holistic and integrated support solutions.

Significantly enhanced client independence and quality of life through the implementation of customized support strategies.

Portalen
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Employment Consultant

Norrköping, Östergötland, Sweden

Summary

As an Employment Consultant, Mikael provided individualized coaching and support to job seekers, including those with disabilities, to facilitate their entry into work or studies.

Highlights

Coached individuals through personalized consultations, guiding them effectively towards employment or educational opportunities.

Provided tailored support to individuals with disabilities, addressing specific needs to overcome barriers to employment or study.

Collaborated with families and external stakeholders to plan and monitor interventions, ensuring comprehensive and integrated support.

Education

Luleå University of Technology
Luleå, Norrbotten, Sweden

Master's Course (30 HP)

Investigative Sociology

Courses

Focus on investigation, analysis, and evaluation

Umeå University
Umeå, Västerbotten, Sweden

Bachelor's Degree (180 HP)

Sociology

Courses

Developed proficiency in analyzing complex social problems and translating insights into practical solutions

Languages

Swedish
English
Spanish

Skills

Therapeutic & Counseling

Motivational Interviewing (MI), CBT-based Methods, Health Pedagogy, Lifestyle Change, Suicide Prevention (Operational & Strategic).

Social & Public Service

Cross-sectoral Collaboration, Individualized Support, Case Management, Client Support, Rehabilitation, Legal Compliance, Social Services, Correctional Services, Employment Services, LSS (Act concerning Support and Service for Persons with Certain Functional Impairments).

Program Development & Management

Operations Development, Quality Management, Program Planning, Intervention Design, Workshop Facilitation, Public Speaking, Group Counseling, Training & Development.

Administrative & Analytical

Documentation, Investigation, Data Analysis, Reporting, Strategic Planning, Evaluation.

Software & Systems

Treserva, Cambio Cosmic, Lifecare, Procapita, Workbuster, KVR, IBM SPSS, Qlik Sense, Canva, InDesign, Photoshop, Microsoft Teams, Zoom, Mentimeter, Microsoft Office, LibreOffice.

Social Media & Communication

Facebook, Instagram, LinkedIn, X (Twitter), Digital Communication.

Certifications & Licenses

Leadership Training (Umeå University), Labor Law (Employment Agency, March 2020), Driver's License (B).