Mindo Mariani

Led and supervised a team of servers, optimizing service flow to ensure exceptional guest experiences in a luxury setting.

Managed customer inquiries and resolved complaints, consistently maintaining high guest satisfaction and loyalty.

Maintained rigorous food and beverage quality standards, contributing to the establishment's reputation for excellence.

Streamlined table management and reservation systems, enhancing operational efficiency and guest throughput.

Trained new staff on comprehensive service procedures and restaurant protocols, elevating team performance and consistency.

Drove revenue growth through strategic upselling of menu items and promotion of specials, increasing average check size.

Managed all cash transactions and Point of Sale (POS) system operations with accuracy, ensuring financial integrity.

Delivered exceptional, personalized dining experiences for diverse guests, fostering high levels of satisfaction and repeat business.

Leveraged in-depth menu knowledge to effectively upsell premium items, contributing to increased average revenue per cover.

Managed multiple tables during peak hours, prioritizing tasks and ensuring timely order delivery to maintain service excellence.

Promptly addressed and resolved customer concerns, maintaining high satisfaction scores and enhancing guest loyalty.

Executed accurate cash handling procedures and managed Point of Sale (POS) system operations for all transactions.

Prepared and served a diverse range of coffee and beverage products, ensuring high quality and consistency for customers.

Maintained a clean and organized coffee bar, adhering to health and safety standards.

Assisted customers with menu selections and processed orders accurately using the Point of Sale (POS) system.

Contributed to a welcoming cafe atmosphere, enhancing customer satisfaction and encouraging repeat visits.

Assisted with administrative tasks for the Human Resources department, ensuring accurate record-keeping and data management.

Supported employee onboarding processes and managed documentation for new hires.

Contributed to maintaining an organized and efficient office environment.

Gained exposure to resort operations and departmental coordination.

Assisted F&B team in delivering service, including table setup, order taking, and food delivery.

Learned and applied standard operational procedures for restaurant service.

Supported inventory management and stock rotation for F&B items.

Interacted with guests to ensure a positive dining experience.