About
Customer Service Professional with proven experience managing client interactions, resolving issues, and ensuring customer satisfaction in fast-paced environments. Skilled in using tools like Google Workspace, and Slack to streamline communication. Known for empathy, problem-solving, and maintaining professionalism under pressure. Passionate about creating positive customer experiences and building lasting client relationships.
Work
Benin City, Edo state, Nigeria
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Summary
Led all facets of a self-run breakfast delivery business, driving market expansion, operational excellence, and robust customer engagement.
Highlights
Spearheaded the establishment and growth of a breakfast delivery business, consistently achieving high standards of quality and customer satisfaction.
Responded to customer orders and inquiries via different platforms.
Managed comprehensive end-to-end operational workflows, encompassing food preparation, packaging, delivery logistics, and customer service, ensuring seamless daily operations.
Managed order confirmations, delivery coordination, and real-time customer updates.
Cultivated a loyal customer base through effective word-of-mouth referrals, strategic Instagram engagement, and consistent, high-performance delivery, enhancing brand reputation.
Handled complaints and resolved issues quickly to improve customer satisfaction.
Built trust with customers through clear, friendly, and consistent communication
Reduced delivery errors by improving communication and tracking processes
Benin City, Edo State, Nigeria
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Summary
Contributed to critical operational and technical support within the oil and gas sector, enhancing data management and reporting capabilities.
Highlights
Streamlined document management by organizing official documents and digital files for internal projects using Microsoft Office tools, improving accessibility and efficiency.
Contributed to strategic decision-making by supporting the team with structured presentations and comprehensive reports for critical project reviews.
Gained practical geological expertise by actively participating in field and offshore operations, including sample collection, well logging, and surveying.
Fostered cross-functional collaboration with diverse departments, significantly enhancing professional communication and reporting capabilities.
Languages
English
Skills
Customer satisfaction
Feedback Collection, Service Quality Improvement, Customer Retention Strategies, Complaint Handling, Relationship Management.
Order processing and tracking
Order Management, Shipment Coordination, Delivery Tracking, Inventory Check & Updates, Status Communication.
Customer Service
Customer Support, Client Interaction, Issue Resolution, Remote Support, Customer Relations, Empathy.
Microsoft Office Suite
Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Communication
Verbal Communication, Written Communication, Technical Documentation, Professional Reporting, Presentation Skills, Clear Communication.
Collaboration Tools
Zoom, Slack, Google Workspace, Team Collaboration, Remote Work.
Sales & Marketing
Sales Strategy, Customer Relations, Marketing Basics, Brand Development, Promotional Campaigns, Instagram Marketing, WhatsApp Business, Local Brand Building.
Operations Management
Food Service Operations, End-to-End Operations, Daily Logistics, Delivery Coordination, Inventory Management, Workflow Management.
Business Development
Small Business Growth, Market Expansion, Sales Volume Management, Customer Acquisition, Business Scaling.
Entrepreneurship
Startup Management, Business Founding, Strategic Planning, Leadership, Discipline, Independent Work.
Time Efficiency
Multitasking Skills, Workflow Optimization, Task Prioritization, Process Streamlining.