RAMADANY MOUNIR
Cybersecurity & Network Administration Student
Rennes, FR.About
Dedicated Bachelor's student in Cybersecurity & Network Administration with hands-on experience in system deployment, maintenance, and technical support in alternation settings. Proven ability to manage diverse IT infrastructures, troubleshoot complex issues, and enhance system security, eager to apply expertise in a dynamic professional environment. Possesses strong problem-solving and communication skills, committed to contributing to robust and secure network operations.
Work
Rennes, Brittany, France
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Summary
Managed comprehensive IT repair and reconditioning operations for a non-profit organization, enhancing equipment lifespan and supporting community initiatives.
Highlights
Reconditioned over 100 desktop and laptop computers, extending their operational lifespan and enabling digital access for community members.
Provided essential IT troubleshooting and repair services for diverse hardware and software issues, reducing downtime by an estimated 15% for internal operations.
Facilitated social accompaniment for beneficiaries (La Caf, France Travail) by ensuring reliable access to digital tools, improving their administrative and job search capabilities.
Organized and led retro-gaming animation events, enhancing community engagement and promoting digital literacy through interactive workshops.
Managed inventory and component sourcing for repairs, optimizing resource utilization and minimizing expenditure on new equipment.
Rennes, Brittany, France
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Summary
Provided essential after-sales technical support and repair services for electronic devices, ensuring customer satisfaction and operational efficiency.
Highlights
Diagnosed and repaired a wide range of household appliances, resolving an average of 5-7 complex issues daily and ensuring product functionality.
Managed customer inquiries and complaints effectively, improving client satisfaction scores by 10% through clear communication and timely resolutions.
Performed routine and complex maintenance on television sets, extending device lifespan and reducing repair costs by 5% for customers.
Rennes, Brittany, France
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Summary
Executed critical IT maintenance and infrastructure deployment tasks within an educational institution, enhancing system reliability and user access.
Highlights
Conducted installation and maintenance of over 50 computer workstations, ensuring optimal performance and readiness for student and staff use.
Successfully created and configured a Level 1 Hypervisor (Proxmox), improving server virtualization capabilities and resource allocation efficiency.
Assisted in the management of multiple servers, contributing to system uptime and data integrity for critical school operations.
Deployed Content Management Systems (CMS) for various school initiatives, streamlining content updates and enhancing online presence.
Rennes, Brittany, France
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Summary
Assisted in after-sales technical support and maintenance for electronic devices, gaining foundational experience in customer service and technical repair.
Highlights
Supported senior technicians in the repair of various household appliances, contributing to the successful resolution of over 30 service requests during the internship.
Developed strong client communication skills by interacting with customers, effectively conveying technical information and managing expectations.
Assisted with routine maintenance and diagnostics of consumer electronics, contributing to efficient workshop operations and timely service delivery.
Education
Languages
French
English
Skills
Windows Server
Active Directory, DNS, DHCP, GPO, File Server.
Linux
LAMP Stack, File Server, NAS (OpenMediaVault, TrueNAS), Cloud (Nextcloud), Urbackup.
Hypervisor
Proxmox (Level 1), VirtualBox (Level 2).
Cybersecurity
pfSense, Captive Portal, Proxy Servers, VPN.
VOIP
Xivo.
Soft Skills
Self-Management, Communication, Adaptability, Collaboration, Engagement.
IT Support & Maintenance
Hardware Troubleshooting, Software Repair, System Installation, Network Diagnostics, Customer Service.
Web Development
WordPress, WAMP Stack, Docker.