Dr. MUHAMMAD IMRAN MAJEED
PhD Project Management, Chartered Manager (CMgr FCMI)
Warrington, UK.About
Highly accomplished and results-driven Project Management professional with a PhD in Project Management and Fellow Chartered Manager (CMgr FCMI) status. Leverages extensive experience in IT and business project delivery, ERP consulting, and team leadership to drive organizational success. Proven ability to optimize processes, enhance client satisfaction, and deliver complex projects across diverse industries including IT, banking, and education.
Work
Warrington, England, UK
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Summary
Provides expert consulting and technical support for ERP system implementations, enhancing operational efficiency for clients.
Highlights
Guided multiple clients through successful ERP system deployments, streamlining business processes and optimizing resource allocation.
Delivered comprehensive post-implementation support, resolving critical issues to ensure system stability and user adoption.
Developed customized ERP solutions, aligning technology with specific business requirements and improving data integrity.
Warrington, England, UK
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Summary
Leads end-to-end delivery of online business and IT projects, ensuring successful client communication and project outcomes.
Highlights
Managed a portfolio of online business and IT projects, overseeing all phases from initiation to closure.
Directed project delivery workflows and managed client communications, consistently meeting project deadlines and scope requirements.
Implemented agile methodologies to enhance project responsiveness and adaptability, improving overall project success rates.
United Kingdom, UK
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Summary
Directed diverse IT projects and led project teams, ensuring successful execution and delivery within established timelines.
Highlights
Managed multiple concurrent IT projects, overseeing budgets and resources to ensure timely and on-spec completion.
Coordinated cross-functional IT teams, fostering collaboration and maximizing project productivity by 15%.
Implemented robust project methodologies, leading to consistent on-time project completion and stakeholder satisfaction.
Faisalabad, Punjab, Pakistan
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Summary
Oversaw daily general banking operations and provided comprehensive customer service, ensuring efficient financial transactions.
Highlights
Handled a high volume of general banking transactions daily, maintaining accuracy and efficiency in operations.
Provided exceptional customer service, resolving inquiries and issues to enhance client satisfaction and retention.
Ensured strict adherence to banking regulations and compliance standards, minimizing operational risks.
Blackburn, England, UK
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Summary
Provided essential administrative and office management support, contributing to smooth daily operations while pursuing academic studies.
Highlights
Managed office logistics and administrative tasks, ensuring efficient workflow and resource allocation.
Coordinated communications and maintained comprehensive records, supporting overall team productivity.
Assisted with various operational duties, contributing to the streamlined functioning of the office environment.
Faisalabad, Punjab, Pakistan
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Summary
Managed core general banking operations and delivered high-quality customer service, ensuring efficient and compliant financial processes.
Highlights
Processed a large volume of daily banking transactions, ensuring accuracy and adherence to financial protocols.
Addressed customer needs and resolved issues promptly, contributing to a positive banking experience for clients.
Contributed to branch operational efficiency through effective task management and support for senior staff.
Faisalabad, Punjab, Pakistan
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Summary
Led customer service operations and managed a dedicated team, ensuring exceptional service delivery and customer satisfaction.
Highlights
Supervised and mentored a customer service team, improving team performance and service quality by 20%.
Implemented customer feedback mechanisms, leading to enhanced service offerings and a 10% increase in customer satisfaction.
Resolved complex customer issues, maintaining high levels of customer retention and positive brand perception.
Faisalabad, Punjab, Pakistan
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Summary
Provided critical IT support and managed essential systems, ensuring seamless technological operations for the company.
Highlights
Administered and maintained IT systems, ensuring high availability and performance for daily business operations.
Provided technical support to end-users, efficiently resolving hardware and software issues to minimize downtime.
Implemented system upgrades and patches, enhancing network security and overall IT infrastructure functionality.
Education
Publications
Shariah compliance: An empirical study on the perceptions of Islamic financial institutions in Pakistan.
Published by
Advances in Economics, Management and Political Sciences
Summary
Co-authored an empirical study on the perceptions of Shariah compliance within Islamic financial institutions in Pakistan.
A study of impact of price, online delivery, quality of service, quality of food and quality of the atmosphere on customer satisfaction and customer switching behavior in the restaurant industry of Pakistan.
Published by
Change Management: An International Journal
Summary
Authored a study on key factors influencing customer satisfaction and switching behavior within Pakistan's restaurant industry.
Impact of financial management on firm performance during COVID-19: A case of the textile industry in Pakistan.
Published by
International Journal of Science, Mathematics and Technology Learning
Summary
Co-authored research examining the impact of financial management practices on firm performance in the Pakistani textile industry during the COVID-19 pandemic.
Skills
Project Management
IT Project Management, Business Project Management, Project Delivery, Project Planning, Project Execution, Project Monitoring, Risk Management, Stakeholder Management, Agile Methodologies, Waterfall Methodologies, Budget Management, Resource Allocation.
Enterprise Resource Planning (ERP)
ERP Implementation, ERP Consulting, ERP Support, System Integration, Business Process Optimization.
Leadership & Management
Team Leadership, Team Management, Operational Leadership, Strategic Planning, Organizational Performance, Change Management, Mentoring, People Management.
Information Technology (IT)
IT Support, Systems Management, IT Operations, Hardware/Software Troubleshooting, Network Security, HRIS Development, Biometric Systems.
Customer Service
Client Communication, Customer Relationship Management (CRM), Customer Satisfaction, Issue Resolution, Service Delivery.
Banking & Finance
General Banking Operations, Financial Transactions, Compliance, Financial Management, Islamic Finance.
Research & Academia
Academic Research, Thesis Development, Empirical Studies, Data Analysis, Statistical Analysis, Academic Writing, Journal Reviewing, Curriculum Development, Lecturing, Higher Education.
Business Operations
Operations Management, Process Improvement, Administrative Support, Office Management, Logistics.
Projects
PhD Research: Effects of Project Success Factors and Project Complexity on Project Success in the Information Technology Sector in Pakistan
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Summary
Doctoral research focused on understanding the intricate relationship between various project success factors, project complexity, and their combined impact on the overall success of IT projects within the Pakistani context.
MBA Research: Human Resource Practices & Training & Development Needs in NESTLÉ, Human Resource Practices in JAPAN, Time Management (Indigenous Manuscript), Management Report on Mandalay Resort Group
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Summary
Multiple research projects undertaken during MBA studies, covering diverse aspects of human resources, time management, and organizational analysis.