Naylan Whiting
Senior Sales & Account Management Leader
Mesa, US.About
Dynamic and results-oriented Senior Sales & Account Management Leader with over two decades of experience driving exceptional revenue growth, optimizing operational efficiency, and building lasting client relationships. Proven ability to lead high-performing teams, develop strategic sales initiatives, and transform business challenges into high-impact opportunities, ensuring sustained success and scalability. Expert in leveraging market insights and data-driven strategies to maximize profitability and enhance customer satisfaction for diverse portfolios.
Work
Mesa, AZ, US
→
Summary
As Business Owner, led all operational and strategic functions, driving revenue growth, optimizing efficiency, and fostering strong client relationships to ensure sustained profitability.
Highlights
Secured over $650K in annual revenue by cultivating long-term client relationships and providing tailored consultations.
Directed comprehensive business operations, encompassing inventory management, procurement, payroll, and financial record-keeping, to optimize profitability and efficiency.
Led and mentored a high-performing team, designing structured training programs and setting clear performance objectives to foster accountability and enhance productivity.
Maximized financial performance by monitoring revenue streams, controlling operating expenses, and implementing strategic budgeting practices to improve profitability.
Drove business efficiency and scalability by refining operational workflows and implementing automation technologies, eliminating productivity bottlenecks.
Scottsdale, AZ, US
→
Summary
As VP - Director of Sales and Operations, optimized business operations, spearheaded sales performance, and cultivated client relationships to drive significant revenue growth and profitability.
Highlights
Developed and implemented a strategic business model, driving a 20% increase in sales and profitability.
Strengthened sales performance by providing hands-on coaching and leadership to the sales team, equipping them with advanced prospecting and negotiation techniques.
Executed comprehensive sales strategies leveraging market intelligence, consumer behavior insights, and competitive analysis to drive revenue growth and expand market share.
Fostered strong client relationships by delivering tailored solutions and resolving issues, enhancing customer satisfaction and loyalty.
Analyzed sales performance data and KPIs to implement data-driven strategies, improving conversion rates and efficiency.
Tempe, AZ, US
→
Summary
Championed Ricoh products across 485 representatives, significantly boosting brand visibility and sales by 25% nationwide.
Highlights
Boosted Ricoh sales by 25% within 10 months by shifting account executives' preferences from HP and Xerox to Ricoh.
Championed Ricoh products across 1,485 representatives nationwide, fostering engagement and advocacy among business clients.
Tempe, AZ, US
→
Summary
Led nationwide sales of IT solutions, marketing 200,000+ products, and building key client relationships to drive growth.
Highlights
Exceeded sales goals through new business development and account expansion, earning recognition for strong customer relationships.
Directed nationwide sales of IT solutions, marketing over 200,000 products and cultivating key client relationships to drive growth.
Phoenix, AZ, US
→
Summary
Generated new corporate accounts and ensured customer satisfaction, contributing to a 15% reduction in operating costs.
Highlights
Generated new corporate accounts through strategic marketing and networking, consistently meeting sales targets.
Ensured high customer satisfaction and retention while contributing to a 15% reduction in operating costs through comprehensive pre- and post-sales support.
Skills
Sales & Business Development
Sales Leadership, Business Development & Expansion, Sales Strategy Development, Sales Forecasting & Reporting, New Product Launches, Pricing Strategy & Optimization, Negotiation & Contract Management, Client Needs Assessment.
Client & Customer Relations
Client Relationship Management, Customer Experience Excellence, Customer Retention Strategies, Stakeholder Management, Conflict Resolution & Problem Solving.
Operations & Financial Management
Budget Planning & Optimization, Operational Efficiency, Process Improvement & Automation, Vendor Management & Negotiation, Financial Planning & Analysis, KPI Monitoring & Performance Metrics.
Strategic Leadership & Analysis
Market Analysis & Competitive Intelligence, Data-Driven Decision Making, Business Intelligence & Insights, Performance Coaching & Mentoring, Sales Training & Development, Employee Engagement & Satisfaction, Cross-functional Collaboration, Effective Communication.