NMESOMA FAITH EZIMUO
Guest Service Agent | Administrative Professional
Lagos State, NG.About
Highly motivated and customer-centric professional with proven expertise in delivering exceptional guest experiences and streamlining administrative operations. Adept at leveraging strong interpersonal and problem-solving skills to manage complex responsibilities, resolve issues, and ensure high levels of client satisfaction. Eager to apply a proactive approach and a strong work ethic to contribute to dynamic teams in customer service or administrative support roles.
Work
Lagos, Lagos, Nigeria
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Summary
Managed comprehensive guest services and administrative operations for a dynamic hospitality environment, ensuring seamless experiences and high satisfaction.
Highlights
Implemented a streamlined check-in and check-out system, significantly reducing guest wait times and enhancing overall operational efficiency.
Coordinated cross-functional efforts with various departments to meticulously plan and execute seamless guest experiences, maintaining high service standards.
Managed diverse administrative responsibilities, including maintenance issue resolution, incident reporting, and room transfers, ensuring guest welfare and operational flow.
Handled confidential guest information and performed conflict resolution with diplomacy, consistently receiving outstanding guest feedback ratings.
Volunteer
Vision Africa Radio (104.1 FM)
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Summary
Provided remote support to radio operations, contributing to community engagement and administrative tasks.
Highlights
Supported general administrative duties and communication efforts for radio programming.
Assisted with virtual events and outreach initiatives, utilizing Zoom for remote collaboration.
Awards
Best Female Graduating Student
Awarded By
Indorama Fertilizer Undergraduate Scholarship for Reward of Academic Excellence
Awarded for exceptional academic performance and excellence as the best female graduating student.
Skills
Office Productivity & Collaboration
Google Workspace, Ms Office, Slack, Zoom, Email Management.
Data Management & Analysis
Data Entry, Data Analysis.
Project & Time Management
Project Management, Time Management.
Customer Service & Relations
Customer Service, Client Relations, Conflict Resolution, Guest Relations.
Interpersonal & Adaptability
Teamwork, Communication, Adaptability, Relationship Building.
Administrative Support
Administrative Responsibilities, Incident Reporting, Confidential Information Handling.