CHIAZOKAM ANTHONIA NWANKWO
Client Engagement & Retention Specialist
Abuja, NG.About
Highly accomplished Client Engagement & Retention Specialist with a proven track record in enhancing client satisfaction, optimizing operations, and fostering robust digital communities. As a Customer Success Team Lead at GoCaby Technologies, I significantly boosted retention and cultivated partnerships with over 35 businesses through strategic onboarding and data-driven improvements. Adept at leveraging tools like Google Workspace, Zoho, and Canva, I combine administrative precision with creative solutions to drive measurable impact and exceptional client outcomes.
Work
Abuja, Abuja, Nigeria
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Summary
Led a customer success team, driving client satisfaction and retention for a delivery subscription service through strategic communication and issue resolution.
Highlights
Directed a team of customer success representatives, achieving a 95% client satisfaction rate by implementing proactive communication and effective issue resolution strategies.
Developed and implemented comprehensive onboarding strategies, accelerating new client adoption of GoCaby's delivery subscription services.
Cultivated and maintained strong relationships with over 35 partner businesses, significantly increasing long-term loyalty and repeat subscriptions.
Collaborated cross-functionally with product and operations teams to integrate client feedback, leading to a 30% reduction in complaints within six months.
Trained and mentored junior team members, enhancing team efficiency and significantly reducing client inquiry response times.
Abuja, Abuja, Nigeria
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Summary
Provided comprehensive administrative and social media support, enhancing organizational efficiency and brand visibility for a football academy.
Highlights
Managed comprehensive administrative support, including executive schedules, correspondence, and organized records, ensuring seamless operations.
Coordinated end-to-end logistics for multiple football tournaments and events, ensuring flawless execution and participant satisfaction.
Designed and executed targeted social media campaigns, significantly boosting online visibility and fostering community engagement.
Generated increased sponsorship and partnership leads through compelling content that effectively showcased academy achievements.
Utilized Canva, Google Workspace, and CapCut to produce polished digital content, streamlining workflows and enhancing the academy's brand image.
Enugu, Enugu, Nigeria
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Summary
Delivered essential front-desk and administrative support, ensuring efficient school operations and effective communication within an academic environment.
Highlights
Provided essential front-desk and administrative support, efficiently managing calls, welcoming visitors, and handling daily correspondence.
Organized and maintained meticulous school records, ensuring accurate typing, editing, scanning, and filing for streamlined retrieval.
Monitored and replenished school supplies inventory, coordinating timely procurement and verifying deliveries to prevent shortages.
Supported academic and administrative staff by preparing accurate reports, schedules, and official communications.
Assisted in coordinating school events and meetings, ensuring smooth logistics and professional documentation.
Languages
English
Skills
Customer Success & Engagement
Client Relationship Management, Customer Retention, Onboarding Strategies, Customer Feedback, Complaint Resolution, Partner Management, Client Satisfaction, Service Delivery.
Project & Operations Management
Project Coordination, Event Logistics, Workflow Optimization, Process Improvement, Scheduling, Inventory Management, Record Keeping, Data Entry.
Digital Marketing & Content Creation
Social Media Management, Content Strategy, Brand Image, Online Visibility, Community Engagement, Digital Content Creation, Canva, CapCut.
Administrative Support
Executive Assistance, Correspondence Management, Office Administration, Report Preparation, Document Management.
Software & Tools
Google Workspace, Gmail, Docs, Sheets, Calendar, Zoho, Slack, Canva, CapCut, Notion.
Core Competencies
Communication, Collaboration, Problem-Solving, Adaptability, Client-Focused Approach, Mentorship, Organizational Skills, Time Management.
References
Miss Blessing Okechukwu, Human Resource Manager, Gocaby Technologies Limited
Available upon request
Miss Gloria Omiya, Project Manager, Jaypee Morgan Football Academy
Available upon request