About
Highly accomplished Unit Head with over six years of progressive experience in premium administration, relationship management, and data analysis within the financial services sector. Proven ability to drive significant Gross Written Premium (GWP) growth, achieve high persistency rates, and optimize operational efficiencies by leveraging strategic planning, team leadership, and advanced data analytics. Adept at fostering strong client relationships and implementing data-driven strategies to maximize business impact and achieve organizational targets.
Work
Kumasi, Ashanti Region, Ghana
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Summary
Leads a team in Premium Administration, driving strategic initiatives and operational excellence to achieve targets and enhance efficiency within Prudential Life Insurance Ghana.
Highlights
Empowered and mentored a team of pay point officers, driving significant performance improvements and boosting overall efficiency through targeted guidance and tool provision.
Spearheaded strategic planning and initiative development, guiding the team in shaping impactful campaigns that align with business objectives and contribute to achieving Gross Written Premium (GWP) targets.
Enhanced operational effectiveness by rigorously monitoring pay point officer performance, assessing work quality, and refining key processes to elevate service standards.
Provided critical advisory insights to senior management and cross-functional teams, directly influencing strategic decisions that fostered business growth and new opportunities.
Leveraged data analysis of reports and statistics to identify patterns and trends, continuously optimizing strategies to maximize team productivity and overall business impact.
Kumasi, Ashanti Region, Ghana
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Summary
Revitalized Premium Administration operations, establishing key connections and driving significant growth across the Kumasi, Ashanti Region.
Highlights
Expanded institutional network from 16 to 19 active partners, achieving a staggering 348% increase in Gross Written Premium (GWP) by September 2022, demonstrating 35% year-on-year growth.
Cultivated strong relationships with partner institutions, resulting in an outstanding 90% persistency rate with pay-point clients through effective policy and client retention strategies.
Secured new business leads and converted them into loyal customers by providing tailored inclusive insurance solutions, broadening accessibility and financial protection.
Improved claims administration processes across the Ashanti region, significantly enhancing turnaround times (TAT) for processing and payments and reinforcing operational trust.
Kumasi, Ashanti Region, Ghana
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Summary
Transformed operational inefficiencies into a streamlined, high-functioning system at County Hospital, optimizing inventory and supply chain management.
Highlights
Implemented a structured inventory framework that optimized efficiency and accountability, eliminating stock shortages of essential medical supplies through proactive procurement planning.
Enhanced supplier relations, securing improved product selection and optimizing payment schedules to benefit both the hospital and its vendors.
Pioneered a detailed item register and an accounts payable system, establishing a cornerstone for financial organization and control that remains in use.
Instituted a monthly stock review process, ensuring meticulous stock checking and reporting, which enabled data-driven decisions and enhanced overall hospital operations.
Awards
PLIG Customer Service Award - Platinum Star
Awarded By
Prudential Life Insurance Ghana
Awarded for outstanding relationship management with Partner Institutions, recognizing exceptional service and collaboration.
Skills
Professional Skills
Six Sigma Methodologies, Advanced Excel Proficiency, Power Query, Relationship Management, Public Speaking, Data Analytics, Premium Administration, Persuasive Negotiation, Team Management, BI Reporting, Strategic Planning, Operational Efficiency, Process Optimization, Business Intelligence, Claims Administration, Supply Chain Management, Inventory Control, Vendor Management.