OGHENEODEME ONODARHO

Chief Operating Officer | Banking Operations & Digital Transformation Executive

Ajah – Lagos, NG.

About

Highly accomplished and results-driven executive with nearly two decades of progressive experience in banking operations and strategic business support, specializing in driving large-scale digital transformation and operational excellence. Proven leader in optimizing complex frameworks, spearheading strategic initiatives, and building high-performing teams to deliver significant cost reductions, enhance productivity, and elevate customer satisfaction. Adept at leveraging deep financial acumen and business analysis to align operational strategies with organizational profitability goals, positioning for Chief Operating Officer roles.

Work

LETSHEGO MICROFINANCE BANK

BUSINESS SUPPORT MANAGER (Head Office)

Lagos, Lagos, Nigeria

Sep 2016→ Jan 2025

Summary

Led strategic operational support and digital transformation initiatives across head office functions, ensuring compliance while defining and validating solutions for core banking systems and e-channel applications to meet critical business objectives.

Highlights

Spearheaded the implementation of a new project management system, boosting team efficiency and productivity by 20%.

Directed cross-functional teams to re-engineer and streamline operational processes, achieving a 15% reduction in overall costs.

Designed and launched comprehensive staff training programs, elevating customer satisfaction ratings by 25%.

Managed the successful deployment of new technology solutions, which enhanced overall business efficiency by 30%.

Conducted in-depth data analysis to identify key trends, providing actionable insights that informed critical business decision-making.

Ensured 100% compliance with evolving regulatory changes from CBN and NDIC, mitigating operational risks.

LETSHEGO MICROFINANCE BANK

BRANCH OPERATIONS SUPERVISOR (Broad Street Branch)

Lagos, Lagos, Nigeria

Feb 2016→ Sep 2016

Summary

Managed comprehensive front and back-office branch operations, ensuring stringent compliance, mitigating operational risks, and elevating service quality through effective leadership and staff development.

Highlights

Directed daily branch operations, including staff scheduling and policy adherence, resolving all customer service issues efficiently.

Optimized operational policies and procedures, driving a 10% increase in overall branch performance and efficiency.

Introduced new training programs that boosted staff productivity and efficiency by 15% within the first year of implementation.

Reduced employee turnover by 20% through consistent performance reviews and constructive feedback, fostering a high-retention environment.

Oversaw the precise processing of loans and other banking activities, ensuring due process, accuracy, and accountability.

FBN MICROFINANCE BANK

HEAD, BRANCH OPERATIONS (Ajah Branch and Broad Street Branch)

Lagos, Lagos, Nigeria

Oct 2011→ Sep 2016

Summary

Directed all front and back-office operations across multiple branches, ensuring robust compliance, stringent risk control, and superior service quality through strategic leadership and comprehensive staff development.

Highlights

Streamlined daily operations, supervising task execution and customer transactions to ensure free-flow processes and adherence to authorized limits.

Cultivated a high-performing operations team through targeted development and strategic task delegation, ensuring optimal coverage and competency.

Implemented operational improvements that minimized risk exposure and significantly contributed to branch profitability.

Reduced daily and monthly branch running costs by 50%, directly enhancing branch profitability.

Managed cash and security documents as joint custodian of the vault, consistently maintaining optimum cash balances.

Oversaw all loan processing and banking activities as a member of the branch credit committee, ensuring accuracy and accountability.

FBN MICROFINANCE BANK

BRANCH ADMINISTRATOR (Ajah Branch)

Lagos, Lagos, Nigeria

Jun 2010→ Oct 2011

Summary

Provided critical system-related project review and operational support, serving as a key backup for operational staff and offering essential supervisory guidance.

Highlights

Generated and maintained all essential branch reports, ensuring data accuracy for strategic decision-making.

Contributed to management reports for new accounts, maturities, and portfolio analysis, supporting informed business strategies.

Prepared the branch for daily banking activities, ensuring operational readiness and efficiency.

Ensured adherence to all Anti-Money Laundering (AML) policies and universal banking regulatory standards.

Maintained and monitored the monthly budget, contributing to financial oversight and resource allocation.

OMOBAT ENTERPRISE

ADMINISTRATIVE ASSISTANT

Delta, Delta, Nigeria

Jan 2009→ Dec 2009

Summary

Provided comprehensive administrative support, including managing employee schedules and overseeing budget preparation and monitoring to ensure smooth company operations.

Highlights

Managed and optimized employee work schedules, improving operational flow and productivity.

Oversaw the smooth running of all administrative duties, ensuring efficient office operations.

Assisted in the preparation and continuous monitoring of company budgets, contributing to financial oversight.

VICTORY SECONDARY SCHOOL

FORM MASTER/SUBJECT TEACHER (NYSC)

Delta, Delta, Nigeria

Oct 2007→ Oct 2008

Summary

Served as a dedicated Form Master and Subject Teacher, delivering engaging instruction in History and Geography to Junior Secondary School II students.

Highlights

Delivered daily instruction in History and Geography, fostering student engagement and academic growth.

Served as a Form Master for Junior Secondary School II, providing mentorship and guidance to students.

Volunteer

PROJECT MANAGER - DELTA STATE TOURISM SURVEY

DELTA STATE TOURISM – MINISTRY OF CULTURE AND TOURISM

Jul 2006→ Aug 2006

Coordinated and monitored the Delta State Tourism survey team, documenting valuable tourist locations for state development and managing project resources.

Highlights

Led a team to identify and document potential valuable tourist locations for state development.

Managed comprehensive data collection, analysis, and management processes.

Evaluated client requirements and developed a strategic plan to manage milestones and achieve quality KPIs.

Oversaw the project budget and resource allocation for the survey, ensuring efficient use of funds.

Education

Lagos, Lagos, Nigeria

Jan 2025→ Dec 2025

Certificate Health, Safety and Environment (HSE) – Level 1,2 and 3 Grade:

Coursera Online

Lagos, Lagos, Nigeria

Jan 2023→ Dec 2023

Certificate Business Analysis and Process Management Grade:

Coursera Online

Lagos, Lagos, Nigeria

Jan 2021→ Dec 2021

Certificate Agile Leadership: Introduction to Change Grade:

Coursera Online

Lagos, Lagos, Nigeria

Jan 2021→ Dec 2021

Certificate Digital Transformation Grade:

Piston and Fusion

Lagos, Lagos, Nigeria

Jan 2019→ Dec 2019

Certificate Business Analysis Training Grade:

Lagos, Lagos, Nigeria

Jan 2018→ Dec 2018

Certificate Business Analyst and Project Manager Collaboration Grade:

Lagos, Lagos, Nigeria

Jan 2018→ Dec 2018

Certificate Business Analysis - Business Process Modelling Grade:

Thomson Reuters Accelus

Lagos, Lagos, Nigeria

Jan 2016→ Dec 2016

Certificate Financial Crime (Africa) Grade:

PRINCE2 Foundation

London, London, UK

Jan 2016→ Dec 2016

Certificate Project Management Grade:

Thomson Reuters Accelus

Lagos, Lagos, Nigeria

Jan 2016→ Dec 2016

Certificate Business Continuity Grade:

Lagos, Lagos, Nigeria

Jan 2013→ Dec 2013

Certificate Operations Strategy in Microcredit Institution Grade:

Lagos, Lagos, Nigeria

Jan 2011→ Dec 2011

Certificate Effective Branch Operations Grade:

Lagos, Lagos, Nigeria

Jan 2011→ Dec 2011

Certificate Customer Service and Basic Selling Skills Grade:

Lagos, Lagos, Nigeria

Jan 2011→ Dec 2011

Certificate Principles for Successful Microfinance Operations Grade:

University of Ibadan

Ibadan, Oyo, Nigeria

Sep 2002→ Aug 2006

Bachelor of Arts (B.A.) History and International Studies Grade: Second Class Lower

Awards

People First Award

Jan 2024

Letshego Microfinance Bank

Recognized for exceptional collaboration and delivery of sustainable value to stakeholders.

Uniqueness Award – ETHICAL/RESPONSIVE

Jan 2016

Letshego MFB Nigeria

Awarded for demonstrating outstanding ethical conduct and responsiveness.

Languages

English

Certificates

Microfinance Certified Banker - MCIB

Jan 2022

Chartered Institute of Bankers of Nigeria (CIBN)

Certified SAFe 5 Practitioner

Jan 2022

SAFe (SCALED AGILE FRAMEWORK)

International Certified Risk Management Professional UK – Associate Member

Jan 2017

International Certified Risk Management Professional

PRINCE2 Foundation

Jan 2016

AXELOS Global Best Practice

Chartered Institute of Loan and Risk Management (MCILRM): Associate Member

Jan 2014

Chartered Institute of Loan and Risk Management

Skills

Strategic Leadership

Business Development, Strategic Planning/Analysis, People Development/Coaching, Change Management, Relationship Building, Organizational Effectiveness, Executive Leadership.

Operational Excellence

Banking Operations, Business Process Modelling, Process Improvement, Operational Risk Management, Compliance Management, Quality Assurance, Branch Operations, Back-Office Operations, Front-Office Operations, Regulatory Compliance (CBN, NDIC), Performance Management.

Digital Transformation

Digital Strategy, Technology Implementation, e-Channel Applications, Core Banking Systems, System Integration, Oracle EBS, Oracle Fusion, TCS Bancs Banking Applications.

Project & Program Management

Project Portfolio Management, PRINCE2, Agile Methodologies, SAFe (Scaled Agile Framework), Cross-functional Team Leadership, Product Requirements, Milestone Management.

Financial Management

Budget Management, Finance/Liquidity Management, Profit Maximization, Cost Reduction, General Ledger Accounts, Loan Processing, Portfolio Analysis.

Data Analysis & Reporting

Data Analysis, Business Intelligence, KPI Reporting, Performance Metrics, Trend Identification, Actionable Insights.

Risk Management

Operational Risk, Business Continuity Management, Anti-Money Laundering (AML), Financial Crime Prevention, Risk Mitigation.

Customer Experience

Customer Satisfaction, Service Quality, User Adoption, Customer Service Issues Resolution.

Projects

Pathfinder Project

Oct 2023→ Dec 2023

Summary

Led a multi-departmental team in redefining the bank's business model and strategy outline for business growth.

Banking and Digital Transformation Program

Jan 2017→ Dec 2023

Summary

Led a multi-year, enterprise-wide change initiative to transition the bank from traditional operations to a fully digital microfinance bank.

Oracle EBS to Oracle Fusion Upgrade

Jul 2023→ Oct 2023

Summary

Managed the upgrade of the core accounting application from Oracle EBS to Oracle Fusion.

Oracle Accounting Application R12 Implementation

Apr 2017→ Jul 2017

Summary

Oversaw the implementation of Oracle accounting application R12 for the Finance Department of Letshego MFB Nigeria, including data migration.

Centralisation of Bank Accounts

Feb 2017→ Feb 2017

Summary

Led the centralization of all accounts in the bank to resolve open items and reduce operational negligence.

OGHENEODEME ONODARHO

Chief Operating Officer | Banking Operations & Digital Transformation Executive

About

Work

LETSHEGO MICROFINANCE BANK

LETSHEGO MICROFINANCE BANK

FBN MICROFINANCE BANK

FBN MICROFINANCE BANK

OMOBAT ENTERPRISE

VICTORY SECONDARY SCHOOL

Volunteer

PROJECT MANAGER - DELTA STATE TOURISM SURVEY

Education

Coursera Online

Coursera Online

Coursera Online

Piston and Fusion

LinkedIn

LinkedIn

Thomson Reuters Accelus

PRINCE2 Foundation

Thomson Reuters Accelus

University of Ibadan

Awards

People First Award

Uniqueness Award – ETHICAL/RESPONSIVE

Languages

English

Certificates

Microfinance Certified Banker - MCIB

Certified SAFe 5 Practitioner

International Certified Risk Management Professional UK – Associate Member

PRINCE2 Foundation

Chartered Institute of Loan and Risk Management (MCILRM): Associate Member

Skills

Strategic Leadership

Operational Excellence

Digital Transformation

Project & Program Management

Financial Management

Data Analysis & Reporting

Risk Management

Customer Experience

Projects

Pathfinder Project

Banking and Digital Transformation Program

Oracle EBS to Oracle Fusion Upgrade

Oracle Accounting Application R12 Implementation

Centralisation of Bank Accounts