About
Highly analytical professional with 7+ years of cross-industry experience in healthcare, finance, and laboratory settings, actively transitioning into a dedicated Data Analyst role. Currently completing a Diploma in Data Analysis, applying robust skills in Python, SQL, and Power BI to translate complex data into actionable insights. Proven ability to leverage data for informed decision-making, exemplified by a current project at Halifax Bank analyzing customer experience personalization.
Work
Nottingham, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Currently serving as a Customer Support Representative at Halifax Bank, managing diverse customer accounts and transactions while leading a data analysis project to enhance personalized customer experiences.
Highlights
Leading an ongoing data analysis project to identify key factors for personalizing customer experiences, leveraging insights to inform strategic service enhancements.
Managed a diverse portfolio of customer accounts, ensuring efficient service delivery and adherence to banking protocols.
Investigated and escalated complex fraud cases, safeguarding customer assets and maintaining financial integrity.
Ensured strict compliance with banking policies and regulatory standards, minimizing risk and upholding operational integrity.
Nottingham, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Provided essential patient care and support within NHS Professionals, focusing on hygiene, mobility, and data management to ensure optimal patient well-being and operational efficiency.
Highlights
Provided direct support for patient hygiene, mobility, and daily tasks, enhancing comfort and quality of care for diverse patient populations.
Accurately recorded patient observations and updated patient data, contributing to precise medical records and informed care planning.
Collaborated with nursing staff to maintain sterile and organized environments, upholding infection control standards and patient safety.
Nottingham, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Managed laboratory operations at Vision Express, specializing in eyewear quality control and inventory management to ensure high standards and efficient stock flow.
Highlights
Performed precision glazing and quality checks on eyewear, ensuring adherence to optical standards and customer specifications.
Managed efficient stock rotation and inventory control, optimizing supply levels and minimizing waste for laboratory operations.
Maintained a clean and organized laboratory environment, ensuring compliance with safety protocols and operational efficiency.
Iwaro Oka, Ondo State, Nigeria
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Summary
Supported patient care at General Hospital, conducting physical exams, providing emotional support, and meticulously documenting patient conditions to facilitate clinical staff decisions.
Highlights
Conducted initial physical examinations and accurately collected patient histories, providing critical data for diagnostic assessments.
Provided essential education and emotional support to patients, fostering a supportive environment and enhancing patient understanding of care plans.
Documented patient care meticulously and reported conditions to clinical staff, ensuring seamless communication and continuity of care.
Education
Skills
Soft Skills
Communication, Teamwork, Time Management, Customer Service.
Programming Languages
Python, Pandas, NumPy, SQL, MySQL, SQLite.
Data Analysis Tools
Power BI, Microsoft Excel.