About
Dynamic and results-driven Senior Charge Nurse with an MBA, expertise in Project/Programme Management. Leverages extensive experience in emergency care operations, service improvement, and multidisciplinary team leadership to optimize patient pathways and manage complex change. Proven ability to deliver measurable outcomes under pressure, with growing expertise in digital health and training project environments, positioning for high-impact roles in healthcare, tech, or non-profit sectors.
Work
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Summary
Provided operational leadership across a busy emergency department, leading daily shift coordination, bed management, and crisis response.
Highlights
Developed and implemented a Trust-wide discharge checklist, eliminating cannula-related discharge errors and significantly enhancing patient safety and operational efficiency.
Provided operational leadership for a high-volume emergency department, managing daily shift coordination, bed allocation, and crisis response for over 100+ patients daily.
Chaired daily board rounds and actively contributed to service improvement projects, enhancing patient flow and overall operational efficiency across the department.
Prepared comprehensive clinical incident reports and conducted audits, contributing to robust governance reviews and continuous quality improvement initiatives within the trust.
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Summary
Provided shift leadership and supervision across acute emergency teams, managing patient flow during high-demand periods.
Highlights
Led and supervised acute emergency teams, ensuring high-quality patient care and efficient resource allocation during peak demand periods.
Managed complex escalation processes and optimized patient flow, contributing to reduced wait times and improved patient experience in high-pressure environments.
Contributed significantly to clinical handovers, delivered targeted training, and supported the professional development of junior nurses, fostering a skilled and cohesive team.
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Summary
Delivered hands-on emergency care to high-acuity patients, maintaining accurate patient records and upholding best practices.
Highlights
Delivered high-acuity emergency care to a diverse patient population, consistently upholding best practices in infection control and triage.
Maintained accurate and comprehensive patient records, ensuring compliance with clinical governance and data integrity standards.
Provided effective mentorship and practical guidance to over 10 student nurses and junior staff, enhancing their clinical skills and professional development.
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Summary
Coordinated access to medical services for insured patients, ensuring cost-effectiveness and resolving escalations.
Highlights
Coordinated access to comprehensive medical services for over 500 insured patients, optimizing care pathways and service delivery.
Reviewed and approved care pathways, achieving a 15% reduction in unnecessary expenditures while maintaining high standards of patient care.
Facilitated seamless communication between patients, specialists, and hospitals, resolving over 95% of escalations efficiently to ensure optimal service delivery.
Volunteer
Tech Drive UK (Data Analytics Training Provider)
|Volunteer Project Manager - Training & Operations
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Summary
Coordinated the planning and delivery of cohort-based training sessions, supporting project tracking and reporting on learner outcomes.
Highlights
Coordinated the end-to-end planning and delivery of 5+ cohort-based training sessions, impacting over 100 learners in data analytics.
Supported project tracking and team coordination, generating detailed reports on learner outcomes and project milestones for stakeholders.
Introduced improvements in feedback collection and reporting metrics, enhancing data-driven decision-making for program optimization.
Skills
Project Management
Project Planning, Implementation, Project Tracking, Team Coordination, Strategic Planning, Problem Solving, Workflow Optimization, Change Management, Agile Methodologies.
Healthcare Operations
Clinical Operations, Governance, Patient Pathway Optimization, Crisis Management, Bed Management, Infection Control, Triage, Clinical Incident Reporting, Auditing.
Data & Analytics
Data Analysis, Performance Monitoring, Reporting Metrics, Data-Driven Decision Making.
Stakeholder Engagement
Stakeholder Communication, Cross-functional Collaboration, Client Relations, Escalation Management.
Training & Development
Training Coordination, Mentorship, Junior Staff Development, Onboarding, Curriculum Development.
Digital Health
Digital Health Systems, Healthcare Technology Adoption.
Certifications (In Progress)
Lean Six Sigma, PRINCE2 Practitioner, Scrum Master.