Foster Osei
Aspiring Business Management Professional | Operations & Customer Experience Specialist
Hemel Hempstead, UK.About
Highly motivated Business Management student with a merit grade Diploma in Computing, leveraging over five years of experience in high pressure customer facing and operational roles. Proven ability to optimize inventory, enhance customer satisfaction, and drive sales through strong organizational skills and financial acumen. Seeking to apply a unique blend of technical understanding, business principles, and hands on service experience to contribute to dynamic teams and achieve organizational goals.
Work
Watford, Hertfordshire, UK
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Summary
Managed guest dining experiences, from order-taking to payment processing, ensuring high standards of service and satisfaction within a luxury hotel setting.
Highlights
Elevated guest satisfaction by proactively checking in on customers and delivering prompt room service, ensuring a high-quality hotel experience.
Increased customer order value by providing tailored menu recommendations and in-depth explanations of dish ingredients and daily specials.
Streamlined payment processes by accurately accepting and processing cash and card transactions, ensuring efficient service flow.
Maintained impeccable hygiene and operational readiness by meticulously hand-washing dishes and glassware for continuous service.
Hemel Hempstead, Hertfordshire, UK
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Summary
Delivered attentive customer service and managed operational tasks, from beverage preparation to inventory control, within a fast-paced restaurant environment.
Highlights
Achieved high levels of customer satisfaction by consistently providing friendly, attentive, and proactive service, addressing requests and feedback promptly.
Maximized sales and increased customer orders by effectively communicating daily promotions, side dishes, and special deals.
Optimized operational efficiency by conducting regular stock counts of drinks and ingredients, promptly ordering low stock items to prevent shortages.
Ensured seamless service by meticulously examining and resetting tables with spotless service ware and supporting kitchen staff with various duties.
Hemel Hempstead, Hertfordshire, UK
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Summary
Managed warehouse product organization and movement, ensuring efficient logistics and inventory flow for timely distribution.
Highlights
Enhanced picking and packing efficiency by mastering warehouse product placement, contributing to streamlined operational workflows.
Supported logistics operations by effectively organizing and dispatching goods, reducing processing times.
Maintained accurate inventory records by precisely handling product locations and movements within the warehouse.
Hemel Hempstead, Hertfordshire, UK
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Summary
Supervised retail operations, from inventory management to customer engagement and visual merchandising, to optimize sales and customer satisfaction.
Highlights
Boosted sales by proactively replenishing store shelves and displays, conducting routine stock counts, and implementing visual merchandising best practices.
Improved customer satisfaction and retention by maintaining up-to-date knowledge of inventory and new stock lines, efficiently answering inquiries, and locating alternative items.
Streamlined store operations by assisting with unloading stock, managing inventory, and contributing to store opening and closing procedures.
Cultivated positive customer relations by welcoming guests warmly, processing payments efficiently, and effectively communicating product information and upsell opportunities.
Languages
Ghanaian (First Language)
English (Proficient)
Italian (Upper Intermediate)
Skills
Technical Skills
Python (Basic Knowledge), HTML (Basic Knowledge), CSS (Basic Knowledge), Microsoft Word, Microsoft Excel, Computer Science Coursework.
Business & Operations
Inventory Management, Stock Control, Supply Chain Management, Warehouse Operations, Logistics Coordination, Retail Operations, Visual Merchandising, Financial Analysis, Account Payable, Supplier Management, Cash Handling, Payment Processing, Sales Maximization, Process Optimization, Strategic Planning.
Customer Service & Communication
Customer Relationship Management (CRM), Guest Satisfaction, Customer Loyalty, Problem Solving, Active Listening, Verbal Communication, Written Communication, Upselling, Conflict Resolution, Reservation Management.
Teamwork & Leadership
Team Collaboration, Leadership, Cross-functional Support, Training & Mentoring (Implied), Time Management, Organizational Skills, Attention to Detail.
Interests
Reading
Hobbies
Video Games, Football, Basketball, Movies, Gym.