About
Highly accomplished Administrative Professional with over 10 years of experience driving operational efficiency and supporting diverse functions across logistics, customer service, and human resources. Proven ability to deliver measurable outcomes in process improvement, data accuracy, and cross-functional collaboration. Expertly manages recruitment support, financial administration including invoicing and payroll, supplier relationships, and comprehensive stock monitoring. A natural communicator with meticulous attention to detail, I thrive in dynamic environments where efficient administration is critical to achieving organizational success and branch objectives.
Work
Auckland, Auckland, New Zealand
→
Summary
Administered comprehensive office operations, overseeing financial processes, customer service, and inventory management to ensure seamless daily functions.
Highlights
Provided frontline customer service, expertly managing phone inquiries and email correspondence to ensure professional and prompt client interactions.
Managed comprehensive accounts payable and receivable processes, ensuring accurate financial tracking and maintaining fiscal integrity.
Processed confidential payroll and meticulously maintained employee records, ensuring compliance and accuracy across all HR documentation.
Utilized Xero accounting software to efficiently upload and reconcile supplier invoices, optimizing financial workflows and data accuracy.
Developed and updated weekly staff rosters, ensuring optimal operational coverage, and oversaw accurate price tag and product information across the retail floor.
Dubai, Dubai, United Arab Emirates
→
Summary
Delivered comprehensive administrative, financial, and HR support to a 70+ cross-functional team, optimizing operations and enhancing customer satisfaction.
Highlights
Provided full administrative support for a 70+ staff cross-functional team across operations, finance, and HR, ensuring seamless departmental coordination.
Managed invoice processing, account reconciliations, and delivery documentation with 100% accuracy, safeguarding financial data integrity.
Streamlined recruitment and onboarding processes, including induction training, reducing new staff setup time by 20%.
Optimized inventory and supply chain management across departments, effectively preventing stockouts and enhancing resource planning efficiency.
Resolved internal and external inquiries promptly and professionally, contributing to an 80% customer satisfaction rate.
Dubai, Dubai, United Arab Emirates
→
Summary
Managed daily operational workflows and internal communications, improving efficiency and stakeholder relations for a foodstuff trading company.
Highlights
Monitored and adjusted daily workflows, task assignments, and shift schedules to align with dynamic business needs and optimize productivity.
Generated critical internal reports, managed complex supplier claims, and coordinated ad hoc job orders with vendors and customers.
Enhanced internal communication protocols across departments, successfully reducing delays and miscommunication by 30%.
Dubai, Dubai, United Arab Emirates
→
Summary
Managed human resources functions, including policy compliance, personnel documentation, and staff onboarding for a foodstuff trading company.
Highlights
Supported the development and ensured compliance of health & safety and operational training programs, enhancing workplace safety standards.
Processed HR paperwork and maintained confidential personnel files, ensuring strict adherence to internal policies and legal requirements.
Handled sensitive staff matters confidentially and contributed to the development of comprehensive onboarding documentation.
Dubai, Dubai, United Arab Emirates
→
Summary
Oversaw sales support operations, optimizing documentation, reporting, and client communication to enhance team efficiency and client satisfaction.
Highlights
Managed critical sales documentation, client quotes, and CRM data entry, providing essential support to sales team operations.
Developed standardized templates and streamlined internal reporting, resulting in a 35% reduction in administrative processing time.
Coordinated invoicing, dispatch logistics, and post-service feedback, ensuring smooth client interactions and operational flow.
Skills
Office Administration
Office Coordination, Administrative Support, Operational Support.
HR Administration
Recruitment Support, Training Coordination, Onboarding.
Financial Administration
Invoice Processing, Timesheet Management, Accounts Payable, Accounts Receivable.
Inventory Management
Stock Monitoring, Supply Chain Coordination, Resource Planning.
Customer Service
Customer Relations, Client Support, Inquiry Resolution, Communication.
Vendor Management
Supplier Relations, Relationship Management, Procurement Support.
Accounting Software
Xero, Accounts Payable, Accounts Receivable.
Productivity Software
Microsoft Office Suite, Google Workspace, Word, Excel, PowerPoint, Outlook, Google Docs, Google Sheets.
Organizational Skills
Attention to Detail, Time Management, Prioritization, Workflow Management.
Payroll Processing
Payroll Administration, Confidentiality.
Communication
Interpersonal Skills, Verbal Communication, Written Communication, Cross-functional Collaboration.
References
Mohammed Said
CEO, Belad Alsham Foodstuff Trading LLC | +971 55 245 0041 | beladalsham77@yahoo.com
Debi Hill
Programme Lead, Industry Training Auckland | 021 025 01197 | debi@ati.net.nz