OYAKA BLESSING NNEKA
Industrial Chemistry Graduate | R&D Assistant | Brand Ambassador
Lagos state, NG.About
Highly analytical and results-oriented Industrial Chemistry graduate with a First Class degree (4.60/5.0 GPA) and practical experience in industrial research and polymer product development. Proven ability to leverage strong analytical and problem-solving skills to drive innovative solutions within chemical processes. Eager to contribute to a dynamic chemical-based research team, focusing on impactful product development and process optimization.
Work
Summary
Contributed to industrial research and development efforts, focusing on polymer product innovation and quality assurance.
Highlights
Conducted research and formulated novel sprayable adhesive products, leveraging Chloroprene rubber to enhance material properties.
Investigated and developed methodologies to improve the performance and properties of polyurethane products.
Executed comprehensive R&D trials and laboratory tests, ensuring rigorous quality control for finished goods.
Guaranteed adherence to stringent quality standards and specifications for all finished products, maintaining product integrity.
Summary
Drove awareness and facilitated the adoption of Western Union services through strategic engagement and customer support.
Highlights
Spearheaded initiatives to significantly increase awareness and adoption of Western Union services among participating agents.
Developed and implemented effective strategies to resolve customer issues, enhancing service delivery and customer satisfaction.
Facilitated efficient international money transfers for customers using the Quickteller App, improving accessibility.
Successfully onboarded new Western Union customers onto the Quickteller platform, providing comprehensive training on secure and convenient money reception via the app.
Summary
Promoted and supported the use of the Palmplay mobile application, enhancing user experience and engagement.
Highlights
Guided and supported customers through the successful download and installation of the Palmplay App, ensuring seamless onboarding.
Drove customer engagement and facilitated in-app purchases, contributing to platform revenue growth.
Provided technical support and troubleshooting to ensure reliable network access for app downloads and optimal user experience.
Languages
English
Native
Skills
Leadership
Team Leadership, Project Oversight, Mentorship.
Analytical Skills
Data Analysis, Chemical Analysis, Research Methodology.
Problem-Solving
Root Cause Analysis, Solution Development, Process Optimization.
Communication
Technical Communication, Interpersonal Communication, Presentation Skills.
Organizational Skills
Project Management, Time Management, Workflow Optimization.
Research & Development (R&D)
New Product Development, Formulation, Polymer Science.
Quality Control (QC)
Laboratory Testing, Standard Adherence, Product Specification.
Customer Service
Customer Onboarding, Technical Support, Issue Resolution.
Digital Literacy
Mobile Applications, Software Installation, Network Troubleshooting.