Loureen Noni Odera
Administrative and Customer Support Professional
Kakamega, KE.About
Proactive and multilingual administrative professional with a Diploma in Secretarial Studies and B2 German language certification, poised to leverage strong organizational, communication, and customer service skills in a dynamic environment. Possesses practical experience in administrative support, document management, and retail operations, consistently delivering efficient service and contributing to positive operational outcomes. Eager to apply a dedicated work ethic and collaborative spirit to an entry-level role, driving efficiency and supporting team objectives.
Work
Kitale, Trans-Nzoia County, Kenya
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Summary
Managed daily sales and customer interactions for a retail outlet, ensuring efficient service and maintaining operational standards.
Highlights
Successfully managed daily sales of snacks and beverages to an average of 50+ students and teachers, consistently meeting customer demand and contributing to revenue.
Maintained high standards of cleanliness and organization within the sales area, enhancing the customer experience and operational efficiency.
Provided excellent customer service to a diverse clientele of students and faculty, fostering positive relationships and ensuring satisfaction.
Kakamega, Kakamega County, Kenya
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Summary
Provided critical administrative and project support to the county government, enhancing departmental efficiency and record-keeping.
Highlights
Assisted with diverse administrative duties, including data entry, correspondence management, and scheduling, improving departmental workflow.
Organized and managed extensive physical and digital document archives, ensuring efficient retrieval and compliance with records management protocols.
Contributed to various county government initiatives by providing research support and logistical coordination for project teams.
Volunteer
Community Volunteer Program
|Elderly Care Volunteer
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Summary
Offered compassionate care and companionship to elderly individuals, fostering well-being and social connection within the local community.
Highlights
Provided direct support and assistance to over 10 elderly residents, improving their daily comfort and quality of life through consistent engagement.
Engaged in meaningful conversations and activities, significantly reducing feelings of isolation and promoting mental well-being among participants.
Coordinated with family members and caregivers to ensure holistic support, demonstrating strong interpersonal and organizational skills in a community setting.
Education
Languages
German
English
Swahili
Skills
Communication
Interpersonal Communication, Customer Relations, Active Listening, Verbal Communication.
Teamwork & Collaboration
Cross-functional Collaboration, Team Building, Conflict Resolution, Cooperative Work.
Time Management
Prioritization, Scheduling, Task Management, Deadline Adherence.
Customer Service
Client Support, Problem Solving, Customer Satisfaction, Service Excellence.
Administrative Support
Data Entry, Correspondence, Office Organization, Record Keeping.
Document Management
Filing Systems, Information Organization, Digital Archiving, Document Retrieval.
Sales Operations
Retail Sales, Transaction Processing, Inventory Management (basic), Point-of-Sale Systems.
Organizational Skills
Workflow Optimization, Resource Allocation, Systematic Approach, Efficiency Improvement.