About
Results-driven IT professional with 3+ years of experience across full-stack development, technical support, and network engineering, adept at building scalable web applications and optimizing IT service delivery. Proficient in Python, .NET, SQL, and MVC frameworks, I leverage strong problem-solving skills to diagnose complex issues, enhance system reliability, and achieve exceptional client satisfaction, evidenced by a 95%+ first-contact resolution rate and 90%+ CSAT scores. Certified in Full-Stack Development and CCNA, I am committed to delivering high-quality, customer-focused technical solutions that drive efficiency and maintain robust infrastructure.
Work
Bangalore, Karnataka, India
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Summary
Provided expert technical support to over 50 international clients weekly, resolving complex product setup, gateway connectivity, and battery system issues with a consistently high 95%+ first-contact resolution rate.
Highlights
Resolved complex product setup, gateway connectivity, and battery system issues for over 50 international clients weekly, achieving a 95%+ first-contact resolution rate.
Diagnosed and resolved critical electrical and network-related issues through advanced voltage reading and system log analysis, reducing average troubleshooting time by 30%.
Maintained exceptional customer satisfaction with consistently top CSAT scores (≥90%) by providing clear communication, effective problem-solving, and customer-focused service delivery.
Bangalore, Karnataka, India
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Summary
Managed critical IT processes and user lifecycle within a large enterprise environment, ensuring high service availability and efficient access management.
Highlights
Managed over 1,000 user accounts in Azure Active Directory, implementing robust RBAC policies and SQL-based access provisioning to ensure secure and compliant user lifecycle management.
Monitored and enforced stringent SLAs with 98%+ adherence, proactively troubleshooting network and access issues to minimize downtime and maintain high service availability.
Collaborated with cross-functional IT teams to streamline processes and automate SQL scripts for access control, enhancing overall IT service delivery efficiency by 20%.
Bangalore, Karnataka, India
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Summary
Executed critical network infrastructure setups and provided advanced troubleshooting to ensure robust connectivity and high service reliability for client environments.
Highlights
Executed over 20 complex network infrastructure setups, including CPP, LDD, and physical installations, ensuring 99% connectivity uptime across diverse client environments.
Performed advanced network troubleshooting and fault resolution, reducing recurring connectivity issues by 25% and significantly improving overall service reliability.
Implemented proactive network monitoring and diagnostic strategies to identify and mitigate potential vulnerabilities, ensuring continuous service operation and stability.
Bangalore, Karnataka, India
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Summary
Developed and deployed scalable web applications and optimized database performance, significantly enhancing internal operations and team productivity.
Highlights
Developed and deployed over 5 MVC-based web applications using ASP.NET and ADO.NET, implementing comprehensive CRUD functionalities to streamline internal operations.
Optimized database performance by designing and executing over 100 complex SQL queries, reducing query response time by 20% for critical data operations.
Leveraged Entity Framework and SQL Server to build scalable, database-driven internal tools, directly improving team productivity and process efficiency by 15%.
Awards
Exceptional Customer Satisfaction (CSAT) Achievement
Awarded By
Professional Recognition
Recognized for achieving 95%+ CSAT scores, demonstrating strong leadership, effective problem-solving, and customer-focused support.
Best Performer of the Month
Awarded By
Professional Recognition
Awarded for consistently delivering high-quality technical solutions and exceptional performance.
Skills
Programming Languages
Python, .NET, C++ (CPP).
Web Development
ASP.NET, ADO.NET, MVC Frameworks, Full-Stack Development, CRUD Operations.
Database Management
SQL, SQL Server, Azure Active Directory (AD), Role-Based Access Control (RBAC), Entity Framework.
Networking & Infrastructure
OSI Layers, UDP, VPN, SSL, TCP/IP, Network Troubleshooting, LLD (Low-Level Design), Network Infrastructure Setup, Connectivity Uptime, Fault Resolution.
Operating Systems
Linux (Ubuntu, CentOS), Windows.
Development & IT Tools
Git, JIRA, IT Service Management, SLA Management.
Data Science & Machine Learning
AI/ML, Linear Regression, Random Forest, XGBoost, Exploratory Data Analysis (EDA), Feature Engineering, Matplotlib, Seaborn, Chart.js.
Data Structures & Algorithms
Arrays, Linked Lists, Stacks, Queues, Sorting Algorithms.
Professional Skills
Customer Support, Problem-Solving, Cross-functional Collaboration, Process Optimization, Technical Support, Leadership, Communication, Strategic Thinking, Client Satisfaction.