Pratham Nawal

Built MVP of an RTO Risk Optimization Platform with a single engineer, scaling it to process over 4,500 analyses and save merchants 20+ hours/week in manual efforts.

Developed a DIY RTO Risk Simulator adopted by 70+ enterprise brands, enabling real-time risk optimization and reducing return-to-origin (RTO) rates.

Pioneered India's first no-code workflow platform, KwikFlows, enabling D2C brands to build custom checkout flows and run A/B tests, achieving 100% adoption across target segments.

Scaled the merchant base 10X from 70 to 1,500+ brands within 6 months, achieving 60% adoption and 80% retention for the workflow platform.

Generated $500K ARR through a tiered pricing strategy, with 200+ workflows created by users within the first 40 days, empowering 1,500+ D2C brands with automation solutions.

Launched a video-based KYC solution that increased Net Promoter Score (NPS) by 5 points and boosted adoption by 26%.

Built an automated support platform that successfully resolved 73% of customer queries while maintaining over 80% CSAT.

Reduced partner resolution time from 72+ hours to under 24 hours, significantly improving Customer Satisfaction (CSAT) by 14%.

Developed a community platform that attracted 15K+ active members and achieved 100K+ Monthly Active Users (MAU), driving a 65% engagement improvement.

Built an end-to-end augmented analytics system for the media industry, extracting key insights from viewership and metadata analytics.

Delivered text-based recommendation engines that optimized content performance across multiple media properties.