KARTIGGESSAN

Delivered Level 1 and 2 technical support for over 500+ users, resolving complex issues across desktops, laptops, mobile devices, and network connectivity, ensuring minimal disruption.

Managed and maintained critical network infrastructure, including routers, switches, and firewalls, supporting a robust and secure operational environment for the organization.

Implemented and maintained comprehensive security systems, including CCTV, PA systems, door access, and ID scanners, enhancing physical and data security protocols.

Optimized system performance by conducting regular diagnostics, applying patch updates, and assisting in network capacity planning, which improved system throughput and minimized downtime.

Configured and managed Windows-based servers, including Active Directory, DNS, and DHCP roles, facilitating seamless user access and network services.

Streamlined IT issue resolution by documenting technical issues and resolutions using IT ticketing systems, contributing to a comprehensive knowledge base and improved support efficiency.

Coordinated effectively with vendors for equipment installation, maintenance contracts, and warranty claims, ensuring timely and cost-effective IT asset management.

Ensured compliance with internal policies and industry standards by actively participating in IT audits and documentation reviews.

Streamlined communication between internal teams, carriers, suppliers, and warehouse personnel, resulting in a 20% reduction in shipping delays.

Managed daily supply chain operations, including monitoring transportation schedules for high-volume shipments, ensuring timely and accurate deliveries.

Handled all aspects of shipping documentation, invoicing, and customs paperwork, maintaining high accuracy and compliance for international and domestic shipments.

Liaised proactively with carriers, suppliers, and warehouse teams to resolve logistical challenges and ensure on-time delivery of goods.