KARTIGGESSAN
IT Technical Support Specialist
Bukit Mertajam, MY.About
Dedicated IT Technical Support Specialist with over 3 years of experience in end-user support, IT infrastructure management, and network systems. Proven ability to troubleshoot complex hardware and software issues, configure network equipment, and maintain robust security systems. Adept at optimizing IT operations and ensuring business continuity through strong problem-solving and interpersonal skills, positioning for a high-impact role in a dynamic IT environment.
Work
Malaysia
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Summary
Provided comprehensive Level 1 & 2 technical support for a diverse user base, ensuring optimal performance and continuity of IT operations across end-user devices, network infrastructure, and security systems.
Highlights
Delivered Level 1 and 2 technical support for over 500+ users, resolving complex issues across desktops, laptops, mobile devices, and network connectivity, ensuring minimal disruption.
Managed and maintained critical network infrastructure, including routers, switches, and firewalls, supporting a robust and secure operational environment for the organization.
Implemented and maintained comprehensive security systems, including CCTV, PA systems, door access, and ID scanners, enhancing physical and data security protocols.
Optimized system performance by conducting regular diagnostics, applying patch updates, and assisting in network capacity planning, which improved system throughput and minimized downtime.
Configured and managed Windows-based servers, including Active Directory, DNS, and DHCP roles, facilitating seamless user access and network services.
Streamlined IT issue resolution by documenting technical issues and resolutions using IT ticketing systems, contributing to a comprehensive knowledge base and improved support efficiency.
Coordinated effectively with vendors for equipment installation, maintenance contracts, and warranty claims, ensuring timely and cost-effective IT asset management.
Ensured compliance with internal policies and industry standards by actively participating in IT audits and documentation reviews.
Malaysia
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Summary
Coordinated daily supply chain operations and transportation schedules, optimizing delivery efficiency and managing essential logistics documentation.
Highlights
Streamlined communication between internal teams, carriers, suppliers, and warehouse personnel, resulting in a 20% reduction in shipping delays.
Managed daily supply chain operations, including monitoring transportation schedules for high-volume shipments, ensuring timely and accurate deliveries.
Handled all aspects of shipping documentation, invoicing, and customs paperwork, maintaining high accuracy and compliance for international and domestic shipments.
Liaised proactively with carriers, suppliers, and warehouse teams to resolve logistical challenges and ensure on-time delivery of goods.
Skills
IT Support & Troubleshooting
Level 1 Support, Level 2 Support, Hardware Troubleshooting, Software Troubleshooting, System Diagnostics, Incident Resolution, Remote Desktop Support.
Network Management
Network Configuration, Network Monitoring, Routers, Switches, Firewalls, Network Capacity Planning, System Throughput Optimization.
Security Systems
CCTV Installation, PA Systems, Door Access Systems, ID Scanners, Security System Maintenance.
End-User Device Management
PC Setup, Laptop Setup, Mobile Device Setup, Device Maintenance, Patch Management.
Server Administration
Windows Servers, Active Directory, DNS, DHCP.
IT Operations & Compliance
IT Ticketing Systems, Hardware Inventory Management, Procurement, Asset Tagging, Lifecycle Tracking, Vendor Coordination, IT Audits, Documentation Review, Compliance.
Soft Skills
Problem Solving, Team Collaboration, User Training, Time Management, Adaptability, Interpersonal Skills.