Anyanwu Chinedu Franklin
Aspiring IT Professional | Computer Science Graduate
Apapa, NG.About
Highly motivated and detail-oriented IT Support Professional with a foundational background in Computer Science and practical experience in technical support roles. Proven ability to troubleshoot complex issues, manage multiple tasks efficiently, and deliver timely results. Eager to leverage strong communication, problem-solving, and adaptability skills to contribute to a dynamic organization and advance within the technology sector.
Work
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Summary
Provided essential technical assistance and operational support within a fast-paced broadcasting environment.
Highlights
Provided critical technical assistance to broadcasting engineers, ensuring seamless operations from the Master Control.
Diagnosed and resolved basic computer and network issues for staff, minimizing downtime and enhancing productivity.
Supported staff responsible for broadcast scheduling, contributing to efficient content delivery.
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Summary
Delivered comprehensive IT support and administrative assistance to clients and internal teams.
Highlights
Streamlined daily administrative operations by efficiently handling document editing, typing, and printing tasks.
Enhanced system performance and security through meticulous execution of system updates and software installations.
Managed customer email correspondence, ensuring prompt and effective resolution of inquiries and support requests.
Skills
Microsoft Office Suite
Microsoft Word, Microsoft Excel, Office Applications.
Programming Fundamentals
Programming Concepts, Basic Coding.
Communication
Verbal Communication, Written Communication, Active Listening.
Interpersonal Skills
Team Collaboration, Relationship Building, Conflict Resolution.
Learning Agility
Rapid Learning, Knowledge Acquisition, Continuous Improvement.
Adaptability
Change Management, Flexibility, Problem Solving.
IT Support
Technical Support, Help Desk, User Assistance.
Troubleshooting
Diagnostic Skills, Issue Resolution, Root Cause Analysis.
Network Troubleshooting
Network Diagnostics, Connectivity Issues.
Software Installation
Software Deployment, Application Setup.
System Administration
System Updates, Basic System Maintenance.
Customer Service
Client Support, Customer Satisfaction, Email Management.