Rachael Amina

QA ENGINEER

57 Azeez Ajana St, 100267, Lagos, Nigeria.

QA | INTERNSHIP Entry level-Software Engineer

About

Aspiring Software engineer, Easy-going, Detail-oriented professional with a proven ability to identify issues, ensure accuracy, and drive customer
satisfaction, eager to transition into a Quality Assurance role. Leveraging strong problem-solving and communication
skills developed in customer-facing environments, I am committed to maintaining high product quality and enhancing user experience.

Projects

MY LANDLORD APP 3MTT KNOWLEDGE SHOWCASE

Technology Entrepenuer

Feb 2026→ Mar 2026

Summary

My Landlord App is a property rental platform designed to connect tenants directly with verified landlords here in Lagos, Nigeria or anywhere in the world where renting from genuine agents is hard to find ending up scammed so without the involvement of agents. The app aims to solve common housing challenges such as excessive agency fees, fraudulent listings, and limited access to landlords by creating a transparent and user-friendly rental experience. The platform functions as both a property marketplace and a communication tool, allowing tenants to search for available properties based on location, budget, and property type while communicating directly with landlords through an in-app chat system similar to WhatsApp

Work

Jrandel Concept

|

Customer Care Representative

Lagos, Ikotun/Ijegun, Nigeria

Jan 2019→ Dec 2020

Internship

Summary

Managed customer interactions by processing orders, maintaining accurate records, and resolving complaints to uphold organizational reputation and ensure high customer satisfaction. Processed an average of 50+ customer orders daily with 98% accuracy, ensuring efficient service delivery and minimizing errors. Maintained meticulous records of customer interactions, sales data, and order details, contributing to a comprehensive database for issue tracking and resolution. Resolved complex customer complaints by employing active listening and problem-solving techniques, resulting in a 90% customer satisfaction rate and preserving brand loyalty. Provided responsive and effective customer support, addressing inquiries and troubleshooting issues to enhance overall service quality and customer experience. Applied strong communication and problem-solving skills to navigate diverse customer scenarios, consistently adhering to established procedures and contributing to operational efficiency

Education

Darey LMS [DHF] 3MTT NextGen Fellow

Lagos, Lagos, Nigeria

May 2026→ Present

Online Learning Quality Assurance Engineer

MIT Learn 3MTT NextGen Fellow

Massachusetts, Cambridge, United States

May 2026→ Present

Online Learning Universal AI

ITskills Centre 3MTT NextGen Fellows

Lagos, Ikeja/Ogba., Nigeria

Mar 2026→ Jul 2026

Physical Quality Assurance Engineer

St Saviour High School

Sep 2007→ Jun 2013

Secondary School Leaving Certificate

Skills

Core QA Skills

Bug Identification, Test Case Execution, Manual Testing, Usability Testing, Performance Testing, Responsiveness Testing, Error Guessing, Exploratory Testing, Detail Orientation, Problem Solving, Communication, Following Test Procedures.

Innovation

Technology Adoption, Process Improvement, Efficient Problem Solving.

Continuous Learning Transferable Skills

Customer Service, Data Entry, Record Keeping, Issue Resolution, Complaint Handling, Client Relations, Software Testing | Verify fixes after developers resolve reported issues, perform manual testing on software features, Check usability of products.

Performance and Responsiveness

Able to take instructions and work with team members to improve a company's product quality, Able to use and also willingness to learn QA tools and processes like; Jira-bug tracking, TestRail-test case management, Selenium-automation testing, Browser stack, Google sheets/Microsoft Excel documentation and reporting.

Interests

Programming Languages

SQL, Phython [Basics].

Team Work & Collaboration

Team Collaboration, Mentorship, Project Coordination.

Reading

Reading Tech Blogs & Self Development Books.

Problem Solving

Problem Solving, Critical Thinking, Root Cause Analysis..

QA Tools

Jira, BrowserStack, Selenium, TestRail, Bugzilla & Google Sheets.

Customer Experience

People-Focused Mindset, Customer Data Analysis, Decision-Making Support.

Growth Mindset

Continuous Learning & Skill Development.

Adaptability

Learning Agility, Flexibility, Quick Adaptation..

Attention to Detail

Accuracy, Precision, Quality Assurance..

Languages

English

Fluent

American Sign Language

Conversational

Yoruba