About
An accomplished Executive Director of Digital Product Management with a proven 15+ year track record in Edtech, specializing in transforming product organizations and driving significant revenue growth. Expert in full lifecycle product management, agile methodologies, and building high-performing teams, consistently delivering innovative solutions that enhance customer value and achieve business objectives, including a 1000x increase in user concurrency and a 1% YoY enrollment conversion increase.
Work
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Summary
Led strategic product management for Kaplan North America's digital products, overseeing a team of eight professionals to drive measurable results and achieve company goals.
Highlights
Transformed the Product organization from a project management mindset to a strategic, product-driven department, enhancing overall effectiveness and impact.
Optimized product portfolio by eliminating non-performing pre-enrollment product lines, resulting in a 1% year-over-year increase in enrollment conversions.
Defined and championed the overarching product vision for all Digital Products at Kaplan, aligning initiatives with strategic business objectives.
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Summary
Directed digital product management initiatives at Kaplan North America, contributing to product strategy, roadmap development, and cross-functional collaboration.
Highlights
Collaborated extensively with clients, partners, technology, UX, and business areas to champion and execute digital product strategies and roadmaps.
Managed various aspects of the digital product life cycle, ensuring solutions met market needs and aligned with company goals.
Contributed to establishing strategic priorities and impact-based roadmaps for Higher Education digital products.
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Summary
Managed nearshore product and engineering teams, driving product strategy and implementing technical roadmaps for a SaaS platform, including AWS to Azure migration.
Highlights
Improved web application scalability by 1000% to effectively meet increased traffic demands, enhancing system robustness.
Successfully migrated critical infrastructure from classic AWS to a modern AWS server-less/containerized stack, optimizing performance and reliability.
Enhanced platform adoption, engagement, and NPS index through data-driven metrics, demonstrating user-centric product improvements.
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Summary
Developed and executed Go-To-Market strategies for new K12 product lines, facilitating launches and driving revenue.
Highlights
Achieved Product-Market Fit (PMF) for new product lines, successfully planning and delivering an iterative Minimum Viable Product (MVP).
Increased brand loyalty by collaborating with internal teams on competitive positioning and market development initiatives.
Conducted in-depth market research to develop new K12 product lines, ensuring alignment with vision and quality delivery standards.
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Summary
Led technology acquisition efforts for the core LMS platform, aligning product strategy with a disruptive healthcare training platform vision.
Highlights
Successfully led a technology acquisition team, providing foundational inputs to software valuation for a source code purchase.
Managed the entire product life-cycle from strategic planning to tactical activities, overseeing delivery of business cases and roll-out communications.
Executed strategic collaborations with HCM vendors, video-over-IP platforms, and VR platforms to achieve organizational goals.
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Summary
Oversaw all Product Management functions for the North American Higher Education market, coordinating with offshore teams and driving product expertise.
Highlights
Played a vital role as Pragmatic Marketing Certified Product Owner for Talisma CRM, contributing to an estimated annual revenue of $30MM.
Approved high-level solutions and System Requirements Specifications (SRS), removing ambiguity from requirements for development teams.
Accountable for maintaining an outcome-based Product backlog in TFS 2012, ensuring effective prioritization and delivery.
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Summary
Provided technical sales support and product demonstrations for CRM solutions to prospective clients.
Highlights
Supported sales cycles by delivering compelling technical presentations and product demonstrations to prospective clients.
Collaborated effectively with sales teams to understand customer requirements and align product solutions.
Addressed complex technical inquiries and provided timely solutions, enhancing customer satisfaction.
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Summary
Consulted on e-business initiatives, providing expertise in digital strategy and implementation for clients.
Highlights
Advised clients on e-business strategies and digital transformation initiatives, guiding technology adoption.
Contributed to the development of online business solutions and digital platforms for various clients.
Analyzed business requirements to propose technology-driven improvements and optimize digital processes.
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Summary
Managed Oracle database administration tasks, ensuring optimal performance and data integrity for client systems.
Highlights
Administered Oracle databases, performing routine maintenance, backup, and performance tuning operations.
Ensured data integrity and availability through rigorous monitoring and implementation of recovery procedures.
Provided technical support for database-related issues, resolving problems efficiently to minimize downtime.
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Summary
Developed software applications and managed Oracle databases in a dual role, contributing to system functionality and performance.
Highlights
Developed and maintained software applications, ensuring functionality and adherence to project specifications.
Performed database administration tasks, including schema design, query optimization, and data management.
Contributed to the full software development lifecycle, from design and coding to testing and deployment.
Languages
English
Hindi
Bengali
Skills
Product Leadership & Strategy
Product Management, Product Strategy, Product Planning, Product Roadmapping, Product Lifecycle Management, Go-to-Market (GTM) Strategy, Product Vision, Product-Market Fit (PMF), Product Portfolio Management, Digital Transformation, Business Development, Strategic Development & Execution, Product Investment Roadmaps, Agile Methodologies, Full Life Cycle Management.
Team & Stakeholder Management
Team Leadership, Building High-Performing Teams, Mentoring, Stakeholder Engagement, Cross-functional Collaboration, Talent Development.
Technical & Operations
AWS, Microsoft Azure, SaaS Platforms, CRM Platforms, LMS Platforms, DevOps, Product Analytics, Web Application Scalability, User Concurrency, Source Code Valuation, A/B Testing, KPI Monitoring, Risk Mitigation & Assessment, Project Management, Program Management, System Architecture, Infrastructure Migration, TFS 2012.
Business & Customer Focus
Customer Satisfaction, Customer Retention, Enrollment Conversion, Revenue Growth, Market Research, Business Requirements, Data-driven Metrics, User Experience (UX), Profitability.