Ramzi Ben Othman

Ensured contractual compliance and quality of deliverables through continuous regulatory and technical monitoring and analysis.

Coached and developed a team of consultants, organizing training sessions and disseminating best practices to foster skill enhancement.

Implemented and piloted performance dashboards (KPI/SLA), centralizing operational data and proposing new indicators to optimize global monitoring.

Developed and deployed operational strategies aligned with client objectives, adapting action plans and scheduling production tasks based on priorities and monthly goals.

Drove continuous improvement initiatives by analyzing KPIs, formalizing best practices, standardizing deployment methods, and establishing tailored training programs.

Managed fluid and effective communication with all project stakeholders, ensuring appropriate alert and escalation levels for the team.

Managed administrative and operational aspects for a team of consultants, ensuring optimal functioning to achieve set objectives in collaboration with operational management.

Animated, motivated, and coached team members, supporting their professional evolution and proposing tailored solutions to meet consultant needs and business challenges.

Forecasted recruitment needs by co-constructing provisional plans with leadership, organizing regular reviews with managers and HR to evaluate recruitment and internal mobility.

Supervised consultant recruitment and internal mobility processes, managing selected candidates through to contract proposals and ensuring seamless integration of new hires.

Conducted monthly performance reviews, developing and implementing remediation plans for underperforming individuals and managing complex individual situations (conflicts, demotivation).

Generated monthly HR activity reports for direction, updating key indicators, and collaborating with HR to develop management strategies for team retention and conflict prevention.

Initiated and developed a commercial perimeter from scratch, implementing a strategic approach to expand the client portfolio.

Executed comprehensive prospecting campaigns (phone, physical, LinkedIn Sales Navigator, email) to secure meetings with key decision-makers (DSI, Head of Digital, CTO, PO, IT, Purchase).

Analyzed client needs, negotiated tariffs, and successfully closed contracts, contributing to new account acquisition and revenue growth.

Managed indirect commercial relationships with partners and oversaw the elaboration and tracking of invoices and contracts (ERP, CRA, quotes).

Monitored consultant missions and ensured activity profitability, piloting operations efficiently via CRM.

Conducted annual interviews with consultants on mission and prepared them for client meetings, ensuring alignment with project requirements.

Translated complex client problems into precise technical briefs, collaborating with technical teams to identify and implement optimal solutions.

Piloted projects by organizing, coordinating, and animating project teams from initial commercial/technical offer submission through to project completion.

Ensured project profitability and progress, including negotiating services with SAP suppliers.

Delivered projects to client-expected quality standards following thorough technical team testing.

Contributed to the elaboration of responses to calls for tenders and collaborated with marketing teams to ensure internal coherence and efficiency.

Identified new business needs and internal optimization opportunities by monitoring market evolution and internal processes.

Developed and executed a commercial strategy to create and expand a client portfolio from a zero base.

Conducted targeted prospecting (phone, physical, LinkedIn Sales Navigator, email) to secure meetings with C-level executives (DSI, CTO, etc.) and analyze client needs.

Achieved successful tariff negotiation and contract closing, contributing to new account openings and tender responses.

Monitored consultant performance in missions and ensured the profitability of activities, utilizing CRM for robust activity piloting.

Conducted annual performance reviews with consultants and prepared them for client engagements, ensuring high-quality service delivery.

Managed indirect commercial relationships with partners and ensured accurate elaboration and follow-up of invoices and contracts.

Managed key client accounts for SSII partners, analyzing needs and delivering tailored IT talent solutions.

Orchestrated the complete recruitment process for IT profiles, including sourcing, pre-qualification, and interview coordination with operational teams.

Drafted and published compelling job offers, proactively sourced candidates, and analyzed applications to identify top IT talent.

Conducted telephone pre-qualifications and interviews, providing detailed interview reports and maintaining an updated internal candidate database.

Provided comprehensive career coaching, market insights, and expert advice on compensation and salary negotiation to candidates.

Ensured the tracking of co-optation initiatives and updated dashboards for recruitment activity monitoring.

Managed end-to-end recruitment campaigns for a diverse range of profiles, including Debt Collectors, Team Leaders, and IT specialists (Developers, System/Network Administrators).

Coordinated effectively with internal IT and Production departments to align recruitment and training initiatives with operational needs.

Conducted a variety of candidate assessments, including technical, psychometric, and management tests, alongside in-depth interviews.

Designed, organized, and animated initial and continuous training programs, including workshops, to enhance employee skills and performance.

Developed and implemented strategic training plans in close collaboration with Production Managers.

Ensured comprehensive support for new hires, facilitating their integration and individual training pathways.

Configured recovery products and meticulously analyzed client requirements to define detailed general and specific functional specifications.

Presented product functionalities to the Production team and actively contributed to technical-functional project workshops.

Managed and monitored all project phases, including planning, testing, and tracking budget and timelines.

Ensured adherence to service contract budgets and produced comprehensive reports, dashboards, and balances to track project progress.

Provided extensive training, coaching, and operational guidance to the production team, fostering their skill development and performance.

Utilized CRM database extraction and Excel for robust data analysis and reporting on project status.

Managed job advertisement drafting and online posting, alongside proactive candidate sourcing via direct approach, social networks, and job boards.

Conducted thorough CV screening and telephone pre-qualifications, followed by the administration of technical skills tests.

Organized and scheduled comprehensive interview processes, including face-to-face interviews, to ensure a smooth candidate journey.

Maintained and updated the internal information system and recruitment progress reports, providing transparent oversight.

Ensured a high-quality candidate experience and achieved internal satisfaction through operational, manager, and HR debriefings leading to successful closings.

Analyzed and implemented provisional operational needs for the Service department, ensuring efficient resource allocation.

Fostered strong relationships with technical, IT, logistics, and customer service departments across France and Tunisia.

Guaranteed the achievement of service objectives and provided comprehensive management, training, and evaluation for service personnel.

Led operational piloting of customer-facing teams, ensuring strict adherence to the management system.

Monitored the budget for service contracts and produced essential reports, dashboards, and balances for activity oversight.

Utilized CRM database extraction, Excel, and pivot tables for in-depth data analysis and performance reporting.

Analyzed extensive datasets to extract critical performance indicators, producing detailed analysis reports.

Contributed to significant optimization projects by defining and implementing action plans to enhance indicator relevance and acquire new data.

Communicated comprehensive follow-up on indicators across individual collaborators, teams, services, specific activities, and global operations.

Maintained and updated dynamic dashboards using CRM data extraction, Excel VBA, Pivot Tables, and QlikView to visualize performance trends.

Enhanced team competence through consistent field coaching, performance evaluations, and structured debriefing sessions.

Monitored individual qualitative and quantitative performance, ensuring alignment with company objectives to foster client loyalty.

Implemented targeted actions to ensure the consistent attainment of team objectives.

Cultivated a positive and cohesive team environment through effective animation and support.

Provided regular and detailed reporting to the Back Office Manager and Direction on team performance and operational status.

Ensured strict adherence to internal rules and operational processes within the team.

Managed a high volume of inbound and outbound calls, effectively addressing customer inquiries and building rapport.

Provided expert advice to clients, actively listening to their needs to propose suitable commercial offers.

Successfully contributed to client retention by delivering personalized service and fostering loyalty.

Accurately updated and maintained CRM databases with call outcomes and customer information.