SALAMIOSHIN RASHIDAT OLASUMBO
Customer Relationship & Administrative Professional | PMP Certified
Ikorodu, NG.About
Highly dynamic and goal-oriented professional with a strong background in customer relationship management, administrative support, and project coordination. Adept at leveraging a diverse skill set to optimize operational efficiency, enhance customer satisfaction, and drive strategic decision-making. Proven track record of exceeding expectations, fostering innovation, and contributing to organizational growth within customer-centric environments.
Work
Lagos, Lagos-State, Nigeria
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Summary
Led customer relationship initiatives and supervised operations, ensuring high levels of customer satisfaction and a collaborative work environment.
Highlights
Resolved complex customer complaints efficiently, improving client satisfaction and retention rates.
Delivered superior customer satisfaction by aligning product and service offerings with specific customer needs and expectations.
Maintained a consistently positive, empathetic, and professional attitude, fostering strong customer relationships and loyalty.
Provided effective leadership and guidance to the team, cultivating a collaborative work environment and enhancing team performance.
Lagos, Lagos-State, Nigeria
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Summary
Managed customer interactions and administrative tasks, ensuring accurate record-keeping and responsive service delivery.
Highlights
Created and accurately updated physical and digital records, ensuring 100% data integrity for customer interactions and complaint documentation.
Optimized job assignments and schedules, enhancing team productivity and responsiveness to dynamic business needs.
Cultivated positive customer relationships through consistent empathetic and professional communication, resolving inquiries effectively.
Oyo, Oyo State, Nigeria
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Summary
Taught Social Studies and managed classroom activities, focusing on student development and academic achievement.
Highlights
Developed and delivered comprehensive lesson plans, assignments, and course materials for Social Studies, engaging over 50 students.
Assigned and evaluated student projects frequently, providing constructive feedback that improved academic performance and understanding.
Supervised classroom activities and facilitated discussions, fostering active participation and a positive learning environment among students.
Collaborated with teaching staff and parents in meetings to address student moral and academic challenges, contributing to improved student outcomes.
Ikeja, Lagos-State, Nigeria
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Summary
Provided critical administrative support and project coordination within a government ministry, enhancing operational efficiency and visitor experience.
Highlights
Coordinated and enhanced project schedules, streamlining document flow and organizing resources to meet unique departmental demands.
Professionally greeted and assisted a high volume of incoming visitors and customers, providing knowledgeable support and improving office reception.
Delivered comprehensive administrative support to office staff, contributing to seamless daily operations and promoting workplace excellence.
Education
Skills
Core Skills
Research and Analytical Skills, Ethical Decision-Making, Communication Skills, Diplomacy and Negotiation, Problem-Solving, Cross-Cultural Competence, Time Management, Adaptability, Teamwork, Information Technology Skills.
Project Management
Project Management, PMP.