RAVINA FERNANDES

Reduced customer response times by 90% through streamlined inquiry tracking and prioritization, significantly enhancing service efficiency.

Successfully processed and archived 3000 product submittals monthly, ensuring compliance with UAE market regulations and audit readiness.

Supported an 85% increase in tender conversion rates by delivering accurate, technically aligned offers and comprehensive documentation.

Coordinated multi-departmental communication, including Sales, Commercial Management, and Logistics, to resolve complex tender-related inquiries and problematic Local Purchase Orders (LPOs).

Created and maintained up-to-date pricing archives and structured filing systems (SharePoint and hard copy) for quotes and supply order agreements.

Produced monthly reports to track inquiry volume, offer status, invoicing progress, and submittal workflows, providing critical data for decision-making.

Managed and maintained the Human Resources database, ensuring 100% data accuracy and supporting system changes for enhanced efficiency.

Provided comprehensive HR reporting and administrative support to senior management, facilitating informed decision-making.

Maintained meticulous employee files and confidential documents, including salary, NOC, bonus, and insurance letters, ensuring compliance and data security.

Documented all HR records and upheld strict confidentiality of sensitive personal information, mitigating risks and ensuring regulatory adherence.

Assisted in managing all visa processes, including new applications, renewals, and cancellations, ensuring seamless transitions and compliance for employees.

Supported payroll and managed third-party payments for utilities, telecom, and office services, ensuring timely and accurate disbursements.

Tracked and ensured timely renewal of all company licenses, maintaining full compliance with regulatory requirements.

Managed procurement processes, including sourcing and managing printer cartridges and effectively raising purchase requisitions for services and goods.

Coordinated staff travel itineraries, bookings, and expense processing, optimizing logistics and administrative efficiency.

Efficiently scanned and organized invoices and documents, contributing to streamlined record-keeping and quick retrieval.

Managed confidential company records and legal contracts, including Power of Attorney and Articles of Association, ensuring legal compliance and security.

Implemented strict version control processes for change orders and technical documents, preventing duplication and errors across all project phases.

Coordinated document workflows between managers, consultants, subcontractors, and suppliers, ensuring timely submissions and approvals for projects.

Established and maintained structured digital and hard copy filing systems, enabling quick retrieval of critical contract records and enhancing operational efficiency.

Produced comprehensive document status reports and dashboards, providing managers and directors with insights for informed decision-making.

Leveraged document management platforms such as SharePoint, SAP, and Smart HR, demonstrating adaptable skills for efficient system utilization.

Supported joining and exit formalities, ensuring smooth transitions for new hires and departing employees.

Assisted in drafting HR policies and procedures, contributing to the development of internal guidelines and compliance.

Managed and organized employee master data, ensuring accuracy and confidentiality of records.

Conducted initial interviews, gaining foundational experience in recruitment and candidate assessment.

Collected and accurately filed employee documents, maintaining organized and accessible personnel records.