Rebecca Sutter

Technology Executive
Bellingham, US.

About

Highly accomplished Technology Executive with over 40 years of expertise in leading and developing high-performing technology teams across diverse industries. Proven leader in steering startups and growth-phase companies, leveraging a blend of technical and strategic acumen to enhance operational efficiency, drive business growth, and deliver innovative technology solutions. Seeking a senior leadership role to apply deep industry knowledge and strategic insight in transforming organizations and achieving measurable business outcomes.

Work

National Institute for Automotive Service Excellence (ASE)
|

Chief Technical Officer (CTO)

Fairfax, VA, US

Summary

As CTO and executive leadership team member, directed technology strategy and operations for ASE, overseeing a 15+ member staff and driving institute-wide IT transformation initiatives.

Highlights

Led a 15+ member technology team as Chief Technology Officer, developing and executing a comprehensive institute-wide IT strategy that delivered innovative solutions and drove organizational efficiency.

Orchestrated major, complex IT transformation and development projects, ensuring alignment with business needs and delivering within budget and time constraints through rigorous evaluation of technology and infrastructure.

Created consensus around modernization efforts and drove strategic technology decisions that contributed directly to organizational efficiency and potential revenue growth, leveraging deep understanding of technology solutions and their business value.

Optimized IT staffing and vendor relationships, enhancing service delivery and ensuring outstanding customer satisfaction while providing critical internal technical expertise for new initiatives.

Defined and enforced robust processes and policies for IT infrastructure, data integration, security, and application development, ensuring efficiency and compliance across the organization.

Architected and implemented AI/ML initiatives to improve customer service, staff productivity, products and services

Educritical.com LLC
|

President, Founder

Fairfax, VA, US

Summary

Led Educritical.com LLC as President and Founder, overseeing all operational aspects of a consultancy providing information services to educational organizations, driving software development and client engagement.

Highlights

Directed all operational aspects of a technology consultancy, encompassing personnel, finance, marketing, and software development, to deliver comprehensive information services to educational organizations.

Provided expert technical and strategic consulting directly to clients, optimizing their information systems and driving technology adoption.

Cultivated strategic partnerships and client relationships through extensive networking and active participation in trade organizations, securing new business opportunities.

Developed and launched innovative software platforms, enhancing online, hybrid, and classroom instruction capabilities for diverse educational clients.

Health Communications, Inc.
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Vice President, Information Services

Fairfax, VA, US

Summary

Directed information services, customer service, and R&D operations for a leading hospitality industry instruction provider, driving technological innovation and business growth.

Highlights

Designed and implemented a PCI-compliant, highly integrated e-commerce system, securely processing over 100,000 credit card transactions annually.

Managed records and training for over 200,000 classroom students annually, including delivering eLearning to 125,000 students via robust infrastructure.

Engineered a secure information product delivery mechanism and a virtualized SOA ESB cloud, seamlessly integrating CRM, LMS, and BI systems with proprietary applications.

Implemented organization-wide automation and a self-service customer portal with advanced data management and reporting, significantly improving customer service and operational efficiency.

Developed systems to capture, archive, and organize over 10 million documents, enhancing customer and staff access and efficiency.

Compliance Solutions, Inc.
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Chief Information Officer, Vice President - Information Services

Rosslyn, VA, US

Summary

Founded and provided executive management for a subsidiary, driving product development and sales of educational data services and technologies, contributing to 20% of corporate revenue.

Highlights

Founded and provided executive leadership for a subsidiary, driving product development and sales of educational data services and technologies, directly contributing 20% of corporate revenue.

Architected and led the development of a comprehensive, unique eLearning platform, integrating authoring, registration, e-commerce, and cross-platform multimedia delivery systems.

Cultivated strategic business relationships with several hundred clients, including numerous Fortune 1000 companies, significantly expanding market reach and adoption.

Architected and implemented a Siebel CRM-centric integrated system, modernizing disparate information systems, which resulted in improved customer responsiveness, simplified sales processes, increased revenue, and reduced staffing.

Diversified the product portfolio by developing in-house distance-learning products, expanding offerings to meet increased customer demand and retain Fortune 1000 clients.

Howard Hughes Medical Institute
|

Collaborative Systems Administrator

Bethesda, MD, US

Summary

Administered knowledge management, web development, and email systems for over 5000 researchers globally at a leading medical research institute.

Highlights

Managed and maintained critical knowledge management, web development, and email information systems, supporting over 5000 researchers worldwide.

National League of Cities
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Computer Services Manager

Washington, D.C., US

Summary

Managed day-to-day computer support operations, staff, and systems documentation, enhancing business functions through key software development.

Highlights

Managed daily operations of the computer support department, organizing services and developing key software to streamline business functions.

ASG Software
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President, Chief Technical Officer

Rockville, MD, US

Summary

Co-founded and led ASG Software as President and CTO, overseeing product development, publishing, and hardware manufacturing as a full owner.

Highlights

Co-founded and fully owned a software, hardware, and publishing organization, driving all technical and business aspects.

Successfully brought over 150 products to market, including publishing a regular magazine and manufacturing proprietary hardware and firmware.

Naval Research Laboratory
|

Programmer

Washington, D.C., US

Summary

Developed complex fractal mapping and binary data conversion software for VAX/VMS and HP-UX systems.

Highlights

Developed complex fractal mapping and binary data conversion software using Fortran 77 and Assembly for VAX/VMS and HP-UX systems.

Education

Southern New Hampshire University
Manchester, NH, United States of America

Master of Arts

Clinical Mental Health Counseling

Grade: 3.97

Strayer University
Woodbridge, VA, United States of America

Bachelor of Science

Business Administration

University of Maryland, College Park
College Park, MD, United States of America

Bachelor of Science

Computer Science

Certificates

Oracle Designer/2000 Master Certified Designer/Developer

Issued By

Oracle

Netware 4.X Administrator Certified

Issued By

Novell

Microsoft Product Specialist Windows 95 Certified

Issued By

Microsoft

Lotus Professional (Notes/Domino Administrator / Programmer) Certified

Issued By

Lotus

PC-DOCS Professional 3.X Certified

Issued By

PC-DOCS

Skills

Operating Systems & Platforms

Windows Server, Windows Client, Debian Linux, CentOS Linux, Ubuntu Linux, VMware, Citrix, Mac OS X, iOS, Android, DEC VAX Assembly, HP-UX, VAX/VMS.

Management Tools

Opsview, Nagios, Graylog, Syslog, Kubernetes, Containers, vCenter, Virtual Machines, Twiki, Wiki.

Networking & Protocols

TCP/IP, NetBIOS, DHCP, FTP, WINS, Active Directory, Sendmail (SMTP), Bind (DNS), SNMP, Kerberos, Samba/SMB, SSH, LDAP, HTTP/HTTPS, IMAP, ODBC, HAProxy.

Storage Platforms

SAN, EMC, Dell EqualLogic, NetApp, Nimble, DAX DVD archival appliance.

Network Equipment

Cisco, Dell, HP, Watchguard.

Financial Applications

Solomon, Dynamics.

Databases

Oracle, Microsoft SQL Server, MySQL, MariaDB, CouchBase, CouchDB, Memcache, MongoDB, Cassandra, Neo4j, Influx, Elasticsearch.

Reporting

SAP BO BI, Crystal Reports, Actuate, Grafana.

Internet Servers

Microsoft IIS, Apache, Tomcat, Nginx, Node.js, Django, Flask, CherryPy.

Development Environments & Tools

Visual Studio, TFS, Eclipse, Subversion, Git.

Programming Languages

.Net (C#), VB.Net, Iron Python, Java (JSP, Servlets, Websphere, JBoss), Python 3, SQL (T-SQL, PL/SQL, MySQL), LotusScript, Javascript (Vue.js, jQuery), Fortran 77, Assembly.

Collaborative Applications

Lotus Notes/Domino, Microsoft Exchange, SharePoint, JIRA.

Business Applications

Siebel, Microsoft Project, Visio, Office, Outlook, Oracle ERP.

Cloud Services & APIs

Amazon AWS, Google, Microsoft Azure, Facebook, Authorize.Net, Olark, Vzaar, Twilio, UPS/FedEx, Kubernetes, Containers.

Development Paradigms

RAD, Lean software development, Agile, DevOps.