ZINE-EDDINE KOUACHE

Hospital Service Agent
Paris, FR.

About

Highly experienced and dedicated service professional with over two decades of progressive leadership in hospitality and restaurant management, now transitioning to a Hospital Service Agent role. Proven expertise in maintaining stringent hygiene standards, coordinating efficient operations, and delivering exceptional customer satisfaction in fast-paced environments. Adept at stress management, team collaboration, and ensuring safety protocols, committed to contributing to a positive and supportive patient environment.

Work

Buffalo-Plaisir
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Restaurant Manager

Plaisir, Île-de-France, France

Summary

Currently oversees all aspects of restaurant operations, ensuring high standards of service, hygiene, and staff performance.

Highlights

Orchestrated daily restaurant operations, ensuring seamless service delivery and a positive dining experience for patrons.

Managed and mentored a team of service staff, fostering a collaborative environment and upholding high performance standards.

Implemented and enforced stringent hygiene and safety protocols, ensuring compliance with health regulations and maintaining a pristine environment.

Optimized resource allocation and operational workflows to enhance efficiency and minimize waste.

Restaurant Les Deux Pôles, Lenôtre
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Head Waiter

Paris, Île-de-France, France

Summary

Directed comprehensive dining room operations and staff management, ensuring exceptional service and event execution.

Highlights

Orchestrated the organization of the dining area and supervised a team of employees, optimizing workflow and enhancing guest experience.

Spearheaded the planning and execution of various events, ensuring meticulous coordination and successful delivery.

Led pre-service briefings, effectively communicating daily objectives and managing a team to achieve operational excellence.

Maintained rigorous adherence to service standards and hygiene protocols, contributing to a consistently high-quality environment.

Restaurant Bella Vita
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Restaurant Manager

Coignières, Île-de-France, France

Summary

Managed a team of waiters, developed schedules, and trained new staff to ensure efficient service delivery.

Highlights

Managed and scheduled a team of waiters, optimizing staffing levels to ensure smooth service during peak hours.

Developed and implemented efficient waiter section assignments, enhancing service flow and customer satisfaction.

Trained and onboarded new team members, ensuring rapid integration and adherence to service standards.

Ensured strict compliance with hygiene and safety regulations, maintaining a clean and safe dining environment.

Cocktails and Tapas Bar
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Founder & Manager

Alicante, Valencian Community, Spain

Summary

Successfully launched and managed a cocktail and tapas bar, overseeing concept development, operations, and market positioning.

Highlights

Conducted comprehensive market research and developed a robust business plan, defining concept and pricing strategies for successful market entry.

Led the entire business creation process, from initial concept to operational launch, demonstrating strong entrepreneurial drive and project management skills.

Managed all operational aspects, including inventory, staffing, and customer service, ensuring efficient and profitable business operations.

Implemented effective cost control measures and pricing strategies, contributing to sustained profitability over three years.

Bistrot du Boucher
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Restaurant Manager

Maurepas, Île-de-France, France

Summary

Coordinated restaurant floor operations, managed staff, and oversaw inventory to ensure smooth service and customer satisfaction.

Highlights

Managed and scheduled a team of waiters, optimizing staffing to enhance service efficiency and customer flow.

Developed and implemented effective waiter section assignments and trained new hires, ensuring high service standards.

Oversaw inventory management and ordering, reducing waste and ensuring optimal stock levels for seamless operations.

Facilitated weekly team meetings, fostering communication and continuous improvement among staff.

Coordinated all restaurant floor activities, ensuring a cohesive and high-quality dining experience.

Restaurant LA TONELLE
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Restaurant Manager

Maurepas, Île-de-France, France

Summary

Directed comprehensive restaurant operations, including staff management, inventory control, and financial closing procedures.

Highlights

Managed and scheduled a team of waiters, ensuring optimal coverage and efficient service delivery.

Developed and implemented effective waiter section assignments and trained new hires, improving team performance.

Oversaw inventory management and ordering, ensuring product availability and minimizing spoilage.

Facilitated weekly team meetings, promoting clear communication and operational alignment.

Managed daily cash register operations and closing procedures, ensuring financial accuracy and security.

Restaurant L'ENNY
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Section Manager

Paris, Île-de-France, France

Summary

Managed a dedicated section of the dining room, ensuring high-quality table service and guest satisfaction.

Highlights

Provided full table service for an assigned section, consistently delivering high standards of guest experience.

Ensured efficient and timely service delivery, managing multiple tables and guest needs simultaneously.

Maintained a clean and organized section, adhering to all hygiene and safety standards.

Resolved guest inquiries and issues promptly, ensuring a positive dining experience.

Restaurant BISTRO ROMAIN
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Waiter

Paris, Île-de-France, France

Summary

Provided comprehensive table service, ensuring guest satisfaction and adherence to restaurant standards.

Highlights

Delivered attentive and efficient table service to guests, enhancing their dining experience.

Managed order taking, food delivery, and payment processing with accuracy and professionalism.

Collaborated effectively with kitchen and bar staff to ensure seamless service flow.

Maintained a clean and presentable dining area, upholding hygiene standards.

Volunteer

Volunteer Work
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Volunteer

Paris, Île-de-France, France

Summary

Provided companionship and emotional support to isolated elderly individuals while strictly adhering to hygiene and safety protocols.

Highlights

Provided consistent companionship and emotional support to isolated elderly individuals through regular visits, enhancing their well-being and social connection.

Maintained rigorous adherence to established hygiene and safety procedures, ensuring a safe and healthy environment for vulnerable individuals.

Demonstrated strong empathy and interpersonal communication skills, fostering trust and rapport with diverse individuals.

Education

Buffalo-Plaisir
Plaisir, Île-de-France, France

High School Diploma (Baccalauréat)

General Studies

Languages

French
English
Arabic
Spanish

Skills

Operational Management

Hygiene & Safety Protocols, Operational Efficiency, Inventory Management, Scheduling, Resource Allocation, Workflow Optimization, Emergency Response, Stress Management, Priority Management, Organizational Skills.

Leadership & Teamwork

Team Leadership, Staff Training, Team Collaboration, Mentorship, Conflict Resolution, Meeting Facilitation, Staff Management, Cooperation.

Customer Service & Communication

Customer Service, Interpersonal Communication, Client Relations, Customer Satisfaction, Active Listening, Empathy, Problem Solving, Guest Experience.

Adaptability & Proactiveness

Adaptability, Versatility, Proactiveness, Initiative, Continuous Improvement.