About
Full-Stack Developer with expertise in MERN stack (MongoDB, Express, React, Node.js) and RESTful API development. Proven experience in building scalable web applications, including real-time chat systems and e-commerce platforms. Passionate about optimizing user experiences through clean code and efficient problem-solving.
Work
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Summary
Provided technical support and ensured high customer satisfaction for large-scale e-commerce and AWS platforms.
Highlights
Resolved over 100 customer inquiries weekly via calls, chats, and emails, achieving more than 80% customer satisfaction.
Reduced average handle time (AHT) by 20% through the creation of comprehensive quick-reference guides for common technical issues.
Maintained 98% schedule adherence while consistently achieving a response time under 7 minutes.
Collaborated effectively with cross-functional internal teams to coordinate and manage tasks, ensuring seamless operations.