Sachin Nandan
Customer Support Specialist
Bhopal, IN.About
Detail-oriented Customer Support Specialist with a proven ability to deliver high customer satisfaction (CSAT) outcomes through expert live chat operations and efficient issue resolution. Leveraging strong troubleshooting and root-cause analysis skills, Sachin effectively communicates complex information in user-friendly language. Proficient in CRM tools and adaptable to fast-paced, target-driven environments, consistently taking full ownership of cases from inception to resolution.
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Work
Xact Innovation
Customer Support Specialist
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Education
Computer Science Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Science
CMP Convent School
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Languages
English
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Skills
Customer Support & Communication
Live Chat Support, Customer Issue Resolution, CSAT Management, SLA Adherence, Root-Cause Analysis, Empathetic & Clear Communication, User-Friendly Explanations, Product Knowledge Support, Competitor Comparison Handling
Tools & Platforms
CRM Tools (Zendesk, Freshdesk, Intercom, HubSpot), Project Management Tools (Jira, Trello, Asana), Chat Support Systems, Email Support, Basic Technical Troubleshooting Tools, Remote Work Tools (Slack, Zoom, Teams)
Technical & Soft Skills
Problem Solving, Ownership & Accountability, Quick Decision Making, Multitasking, Adaptability, Attention to Detail, Positive Can-Do Attitude, Feedback Reporting, Process Improvement Mindset, Shift Flexibility (Day/Night EET)
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