About
A visionary Global Learning Innovator and AI Training Architect with a proven track record as a revenue-driving L&D Leader. Recognized as a 10x Award Winner, consistently delivering over 5% revenue impact and transforming 200+ lives through strategic learning initiatives. Expertise spans AI-powered solutions, large-scale training program design, and fostering high-performance cultures across diverse industries.
Work
New Delhi, Delhi, India
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Summary
Directed regional training initiatives for a leading educational services provider, driving significant growth and operational excellence through innovative learning strategies.
Highlights
Propelled 30 regional branches to achieve #1 ranking three times consecutively by optimizing training delivery and performance metrics.
Implemented AI-powered coaching solutions, accelerating employee promotion rates by 35% through personalized development pathways.
Drove a 5% increase in revenue by designing and deploying C-suite-aligned learning programs focused on strategic business objectives.
New Delhi, Delhi, India
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Summary
Pioneered innovative learning strategies and technologies to enhance training effectiveness and social impact within the travel sector.
Highlights
Empowered over 200 rural youth through a bespoke WhatsApp-LMS hybrid training model, expanding vocational skills and economic opportunities.
Achieved a 98% compliance rate in critical training modules via gamification, significantly surpassing the 70% industry average.
Spearheaded the development and deployment of a Rural Micro-Agent Model, fostering community engagement and market expansion.
Gurugram, Haryana, India
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Summary
Designed and implemented advanced training architectures to optimize onboarding and enhance learning retention for a leading online travel agency.
Highlights
Accelerated new hire onboarding by 20% through the development and implementation of an innovative audio-based training program.
Achieved a 92% learning retention rate by designing and integrating byte-sized, easily digestible learning modules across all programs.
Gurugram, Haryana, India
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Summary
Led the development and integration of a comprehensive learning management system, streamlining training operations and talent mobility for a major health tech platform.
Highlights
Engineered and launched explore1mg.org, a unified Learning Management System that successfully consolidated and replaced five disparate legacy systems.
Reduced hiring costs by 30% by fostering internal mobility and upskilling initiatives through enhanced learning pathways.
Designed and implemented specialized Pharma Upskilling programs, ensuring advanced knowledge and regulatory compliance for key teams.
Gurugram, Haryana, India
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Summary
Drove employee engagement and performance through innovative initiatives and assessment frameworks for a prominent online travel company.
Highlights
Boosted internal program participation by 40% through the creation and successful execution of the 'Contest of Champions' engagement initiative.
Developed a comprehensive VP-level assessment framework, standardizing performance evaluation and leadership development processes.
Chennai, Tamil Nadu, India
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Summary
Optimized BPO operations and enhanced customer satisfaction through strategic process improvements and comprehensive training development.
Highlights
Achieved a consistent 90% Customer Satisfaction (C-SAT) score across all BPO operations by implementing robust process excellence methodologies.
Authored and deployed 12 comprehensive training playbooks, standardizing procedures and significantly improving agent performance.
New Delhi, Delhi, India
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Summary
Enhanced sales team performance and conversion rates through expert training and innovative onboarding strategies.
Highlights
Increased sales conversion rates by 12% through the design and delivery of targeted training programs and performance coaching.
Earned an 'Onboarding Innovation Award' for developing and implementing highly effective new hire training methodologies that accelerated productivity.
Gurugram, Haryana, India
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Summary
Provided critical operational training and managed significant financial portfolios to drive efficiency and compliance.
Highlights
Managed and provided critical training support for loan portfolios valued at over $2 million, ensuring operational accuracy and compliance.
Improved process efficiency by 20% through the optimization of training delivery and operational workflows for key business functions.
Awards
10x Award Winner
Awarded By
Industry Recognition Body
Recognized for exceptional contributions and leadership in driving significant business impact and innovation within the learning and development sector.
Onboarding Innovation Award
Awarded By
Appco Group
Awarded for pioneering innovative onboarding methodologies that significantly accelerated new hire productivity and integration.
Skills
Learning & Development Strategy
Training Strategy, Curriculum Development, Talent Development, Learning Innovation, Program Design, Instructional Design.
Learning Management Systems
LMS Mastery, Moodle, Canvas, LMS Implementation, API Integration, Learning Platforms.
Artificial Intelligence in L&D
AI Training Architect, ChatGPT, Synthesia, AI-powered Coaching, AI Simulations, AI Integration.
Business & Financial Acumen
Revenue Impact, Budget ROI, Cost Reduction, Operational Efficiency, Business Alignment.
Leadership & Stakeholder Management
Stakeholder Leadership, Team Leadership, Cross-functional Collaboration, Change Management, Performance Management.
Data & Analytics
Data Storytelling, Performance Metrics, Impact Measurement, Reporting.
Engagement & Retention
Gamification, Employee Engagement, Learning Retention, Onboarding Programs, Customer Satisfaction (C-SAT).
Process Optimization
Process Excellence, Workflow Optimization, Standard Operating Procedures (SOPs), Lean Methodologies.