MANPREET KAUR
Dynamic Sales & Customer Service Professional with Expertise in Social Media Management and Operations
Deira, AE.About
Dynamic professional with over 4 years of experience driving sales growth, enhancing customer satisfaction, and optimizing operational efficiency across diverse roles in sales, customer support, and administrative management. Proven ability to build strong client relationships, leverage social media for brand visibility, and implement process improvements that lead to stronger client retention and business objectives.
Work
Dubai, Dubai, United Arab Emirates
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Summary
Provided personalized custom support to clients, ensuring timely issue resolution and maintaining high customer satisfaction.
Highlights
Delivered personalized support to clients, resolving complex issues promptly and consistently maintaining high customer satisfaction levels.
Streamlined communication as a primary liaison between clients and internal teams, translating requirements and feedback to improve service delivery.
Analyzed recurring customer challenges to propose and implement process improvements, enhancing operational efficiency and strengthening client retention.
Dubai, Dubai, United Arab Emirates
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Summary
Executed comprehensive sales strategies to identify potential clients, develop relationships, and ensure long-term business growth.
Highlights
Identified and cultivated relationships with potential clients, expanding the customer base and fostering long-term business growth.
Developed and executed targeted sales strategies and compelling presentations, consistently meeting or exceeding sales targets.
Managed comprehensive sales pipelines, meticulously tracking activities, analyzing progress, and generating accurate forecasts for strategic decision-making.
Dubai, Dubai, United Arab Emirates
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Summary
Managed high-volume front desk operations, delivering exceptional client and visitor experiences while optimizing administrative processes.
Highlights
Managed high-volume front desk operations, serving as the primary point of contact for an average of 50+ clients and visitors daily while maintaining a professional and welcoming environment.
Optimized appointment scheduling and client check-in processes, improving operational efficiency and visitor flow.
Efficiently managed all incoming communications, including 100+ calls and emails daily, ensuring prompt and accurate redirection to relevant departments.
Skills
Operations & Administration
Front Desk Operations, Project Management, Problem-Solving, Administrative Support, Appointment Scheduling, Visitor Management, Data Management, Process Improvement.
Marketing & Communication
Social Media Marketing, Communication Skills, Client Relationship Management, Brand Visibility, Content Creation, Trend Awareness, Presentation Skills, Interdepartmental Communication.
Sales & Customer Service
Sales Strategy, Customer Service, CRM, Issue Resolution, Client Retention, Sales Forecasting, Account Management.
Interests
Creative Pursuits
Writing, Photography.
Leisure & Recreation
Reading Books, Playing Badminton, Traveling.