SHIRIZANE MAGADLA

Delivered over 200 SaaS, cloud, and cybersecurity training sessions across EMEA, achieving a consistent 95%+ participant satisfaction rate.

Designed and implemented AI-personalized learning paths and VR modules, boosting engagement by 40% and reducing incidents by 30%.

Led AT, data automation, and compliance training initiatives, launching micro-learning that improved phishing scores by 60%.

Developed scenario-based labs, self-paced content, and mentoring networks, increasing certification rates by 55% for participants.

Conducted global train-the-trainer programs, expanding training reach by 80% and improving customer time-to-competency by 35%.

Achieved 100% compliance for mandatory onboarding programs across the EMEA region, managing logistics, stakeholder delivery, and reporting.

Delivered high-impact awareness training to a major banking institution, increasing employee preparedness against phishing attacks from 20% to 95%, significantly enhancing organizational security.

Implemented Security Information and Event Management (SIEM) monitoring with Wazuh, proactively detecting unauthorized access and policy violations through real-time alerting and incident correlation.

Executed comprehensive log analysis and vulnerability assessments using Wazuh, Nmap, and OpenVAS on simulated networks, achieving a 95% detection accuracy rate for high-risk security events.

Supported risk and compliance initiatives by mapping detected vulnerabilities to ISO 27001 and NIST CSF controls, developing detailed documentation to ensure regulatory alignment.

Conducted threat simulation and penetration testing with Metasploit and Kali Linux, providing actionable mitigation recommendations to enhance security posture.

Utilized Splunk and Wireshark for advanced network traffic analysis, improving event correlation and remediation speed by 40% through anomaly identification.

Conducted comprehensive needs analyses for Cisco and Microsoft Office 365, designing targeted training materials that enhanced learning effectiveness.

Delivered high-quality training sessions on complex technical topics, leveraging instructional design principles to maximize participant engagement and knowledge retention.

Developed practical support materials, including troubleshooting sheets, assessment packs, and moderation tools, ensuring consistent application of technical skills.

Analyzed training effectiveness and participant feedback, providing data-driven recommendations that improved future training initiatives and drove continuous improvement.

Designed and delivered sales training workshops for contact center teams, resulting in improved upselling skills and enhanced customer engagement metrics.

Managed remote client networks using Putty, performing port forwarding, configuring Access-Lists, and setting up email accounts to maintain operational efficiency.

Liaised with carriers, engineers, and customers to facilitate fault diagnosis and resolution, ensuring comprehensive first-line troubleshooting.

Ensured sufficient detail capture for seamless handover to 2nd Tier support, maintaining high service continuity.

Configured and troubleshot Cisco routers and firewalls (Astaro, Pix, MiG, Percol8), resolving complex network issues for clients.

Assisted clients with ADSL connections, modem/router installations, and repairs, ensuring reliable internet access and connectivity.

Provided first-time resolution for a wide range of client technical queries, enhancing customer satisfaction and operational efficiency.

Troubleshot ADSL, MPLS, and Dedicated links, swiftly resolving connectivity issues for business clients.

Managed and troubleshot hosting services (Website / Co-Located & Virtual), ensuring continuous availability and performance.

Diagnosed and resolved issues related to Servers, MySQL & Microsoft databases, and domain configurations.

Supported diverse mail solutions, including Hosted Exchange, Mail Marshal, PoP3, SMTP, and IMAP, ensuring reliable email communication.