Prem Dharam Singh

Reduced service turnaround time by 95% through comprehensive analysis of repair trends and implementation of targeted process improvements, directly enhancing customer experience.

Managed over 415 service center branches across South and East regions, ensuring timely and efficient after-sales service for a wide range of electronic products.

Directed a team of 179 after-sales service technicians and engineers, ensuring consistent SLA adherence and achieving all operational targets.

Optimized service center performance by monitoring and managing key KPIs, conducting regular audits, and developing training programs for staff and field engineers.

Collaborated cross-functionally with product development teams and sales to integrate customer feedback, improve future designs, and maximize profitability through RHP conversion and commercial solutions.

Consistently met or exceeded Apple Service Centre KPI targets, ensuring operational excellence and high service quality for Apple products.

Achieved high customer satisfaction ratings for Apple repairs and onsite services by providing prompt solutions and effectively managing customer escalations.

Improved service center profitability through strategic analysis and optimization of operations, identifying key areas for enhancement and implementing effective strategies.

Oversaw all aspects of Apple repairs and onsite services, guaranteeing timely resolutions and maintaining stringent quality standards.

Drove business development and managed Annual Maintenance Contracts (AMCs) for Apple machines, contributing to sustained revenue growth.

Provided comprehensive technical support and service for a wide array of IT products, including Apple devices (iPhones, iMacs, MacBooks), Edimax networking, Iomega backup, and UMAX scanners across India.

Ensured consistent customer satisfaction and timely resolution of service cases by preparing detailed MIS reports and implementing effective service strategies.

Managed manpower planning, recruitment, and knowledge transfer for service engineers, enhancing team capabilities and operational efficiency.

Streamlined RMA processes for defective components and managed buffer stocks with principal companies, optimizing inventory and reducing lead times.

Repaired a diverse range of computer parts and peripherals, including monitors, SMPS, motherboards, and printers, ensuring high functionality for various brands.

Provided critical onsite customer support for corporate clients, resolving technical issues efficiently and maintaining service continuity.

Managed spare parts inventory, optimizing stock levels and ensuring timely availability for repairs and service operations.

Generated significant revenue through effective post-warranty support services, contributing to the company's financial objectives.