Johannesburg, Gauteng, South Africa
Summary
Managed and maintained robust network infrastructure, telecommunications systems, and PBX solutions to ensure seamless IT operations and reliable communication services.
Highlights
Provided advanced technical support and troubleshooting for Cisco-based network infrastructure, resolving critical issues to maintain 99.9% system uptime.
Administered and optimized Xorcom PBX and VoIP communication systems, enhancing call quality and ensuring uninterrupted service for over 100 users.
Configured and deployed routing and switching protocols (Cisco CCNP level) to improve network performance, security, and scalability across multiple sites.
Developed and implemented Python scripts for network automation, streamlining routine configuration tasks and reducing manual effort by approximately 20%.
Collaborated with cross-functional teams to design and implement new network solutions, improving system efficiency and user satisfaction.