About
Aspiring Software Developer with a B.Tech in Engineering, demonstrating foundational expertise in Java Fullstack, Database Management, SQL, and Software Methodology. Proven problem-solver, adept at leveraging computer vision and deep learning for practical applications, as evidenced by a real-time face mask detection system. Eager to apply strong technical acumen and excellent communication skills, honed through customer service, to contribute to innovative software development initiatives and grow within a dynamic tech environment.
Work
Chennai, Tamil Nadu, India
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Summary
Managed customer service and technical support for Samsung home appliances, ensuring high satisfaction and efficient problem resolution for clients.
Highlights
Delivered comprehensive customer service and technical support for Samsung home appliances, resolving diverse customer issues.
Coordinated and assigned technicians for timely repairs, optimizing service delivery and minimizing customer downtime.
Guided customers through effective troubleshooting steps, resolving issues remotely and enhancing service efficiency.
Applied strong communication and problem-solving skills to de-escalate customer concerns and achieve high levels of satisfaction.
Education
Languages
English
Telugu
Hindi
Skills
Java Fullstack
Java, Spring Boot, RESTful APIs, Microservices, Frontend Development.
Database Management
Database Design, SQL, Data Modeling.
SQL
SQL Queries, Database Operations, Query Optimization.
Software Methodology
Agile, Scrum, SDLC, Version Control, Git.
Computer Vision
OpenCV, Image Processing, Real-time Systems.
Deep Learning
Keras, TensorFlow, Neural Networks, Machine Learning.
Problem Solving
Analytical Thinking, Troubleshooting, Critical Thinking.
Communication
Technical Support, Customer Service, Client Interaction.