SOFYA PEROVSKAYA FOSSEY
Experienced Hotel Receptionist & Multilingual Professional
Colomb, FR.About
Highly discreet and meticulous professional with extensive experience in hotel reception and guest services, adept at seamlessly integrating into diverse teams. Bringing a strong sense of responsibility and a proactive approach to managing guest relations, reservations, and administrative tasks, I am committed to delivering exceptional service and contributing to operational excellence within the hospitality sector.
Work
→
Summary
Managed comprehensive front desk operations, including guest reception, telephone inquiries, reservations, and payment processing, ensuring seamless guest experiences during temporary assignments.
Highlights
Ensured efficient check-in/check-out processes for a high volume of guests, maintaining accuracy in guest records and billing.
Managed all aspects of guest reception and telephone communications, providing prompt and courteous service to enhance guest satisfaction.
Processed reservations accurately and efficiently, optimizing room occupancy and contributing to booking targets.
Handled diverse payment transactions and cash management, maintaining strict adherence to financial protocols.
→
Summary
Oversaw daily reception operations, encompassing guest services, telephone communications, reservation management, and financial transactions.
Highlights
Facilitated smooth guest arrivals and departures, ensuring a positive first and last impression for all visitors.
Managed incoming calls and directed inquiries efficiently, upholding high standards of customer service.
Accurately processed guest reservations and modifications, contributing to effective room inventory management.
Executed check-in/check-out procedures and managed payments, ensuring precision in all financial dealings.
→
Summary
Managed front office functions, including guest reception, telephone handling, reservation processing, and check-in/out procedures.
Highlights
Provided comprehensive guest reception, addressing inquiries and ensuring a welcoming environment.
Handled all telephone communications, directing calls and providing information to guests and external parties.
Efficiently managed reservation systems, maintaining accurate booking records and guest preferences.
Performed precise check-in and check-out operations, including payment collection and billing reconciliation.
→
Summary
Managed front desk operations, including guest services, telephone communications, reservation handling, and check-in/out processes.
Highlights
Successfully managed high volumes of guest interactions, ensuring efficient and courteous service delivery.
Processed and confirmed reservations accurately, contributing to optimal room occupancy rates.
Handled all guest check-ins and check-outs, including payment processing and key management.
Provided comprehensive support via telephone, addressing guest needs and directing calls appropriately.
→
Summary
Responsible for core reception duties, including guest welcoming, telephone management, reservation handling, and check-in/out procedures.
Highlights
Managed guest arrivals and departures, ensuring a smooth and pleasant experience for all hotel visitors.
Efficiently handled telephone inquiries and communications, providing information and assistance as required.
Administered reservation systems, ensuring accurate booking details and room assignments.
Processed payments and performed daily reconciliation, maintaining financial accuracy at the front desk.
→
Summary
Managed comprehensive hotel operations from opening to closing, including guest services, reservations, F&B support, and diverse administrative tasks.
Highlights
Executed opening and closing procedures, ensuring operational readiness and secure closure of the hotel premises.
Provided multi-faceted guest services, including check-in/out, reservation management, and addressing inquiries.
Supported restaurant operations by preparing and serving breakfast, and assisting with lunch/dinner service.
Performed various administrative tasks, enhancing overall office efficiency and supporting hotel management.
Languages
Russian
French
English
Skills
Languages
Russian (Native), French (Fluent), English (Conversational).
Software Proficiency
Microsoft Word, Microsoft Excel, Frontres, Fols, Eole, Vega.
Hotel Operations
Guest Relations, Reservations Management, Check-in/Check-out, Payment Processing, Front Desk Operations, Telephone Etiquette.
Customer Service
Client Reception, Inquiry Resolution, Guest Satisfaction, Communication.
Administrative Support
Office Administration, Documentation, Opening/Closing Procedures.
Food & Beverage Service
Breakfast Service, Restaurant Service.
Interests
Hobbies
Reading, Foreign Languages, Travel, Yoga.