About
Highly organized and proactive administrative professional with extensive experience in streamlining operations and enhancing productivity for diverse clients, including executives and healthcare providers. Proven ability to manage complex schedules, sensitive information, and critical projects, consistently delivering high-quality support. Adept at leveraging technology and problem-solving skills to optimize workflows and achieve measurable results, as demonstrated by a 60% increase in overall productivity through process improvements.
Maryam Sulaiman
Virtual Assistant
Lagos, NG.Work
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive administrative support to a diverse client base, including executives and entrepreneurs, enhancing operational efficiency and productivity.
Highlights
Increased overall client productivity by 60% through strategic workflow optimization and process improvements, significantly boosting operational efficiency.
Managed complex email correspondence, intricate calendars, and detailed travel arrangements for multiple clients, ensuring seamless daily operations.
Created and edited engaging content for blogs, newsletters, and social media posts, enhancing clients' digital presence and communication strategies.
Conducted in-depth market research and prepared analytical reports, providing critical insights that informed client decision-making processes.
Organized and maintained extensive digital files and databases, handling confidential documents with utmost discretion to ensure data security and accessibility.
Utilized Asana and Trello to efficiently track and prioritize tasks, ensuring timely completion of projects and proactive management of deliverables.
Lagos, Lagos, Nigeria
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Summary
Delivered essential administrative and clinical support within a fast-paced medical environment, ensuring efficient patient flow and accurate record management.
Highlights
Managed high volumes of patient data and documents, ensuring accuracy and accessibility for healthcare providers.
Provided comprehensive administrative and clinical support to healthcare providers, enhancing efficiency in a high-volume medical office environment.
Maintained and updated patient records, lab results, and critical data using EMR systems, ensuring data integrity and compliance.
Coordinated and ensured timely completion of follow-up tasks, including lab orders, imaging referrals, and prescription processing.
Handled sensitive patient information with the highest level of confidentiality and professionalism, maintaining patient trust and regulatory compliance.
Managed all front-office operations, including patient scheduling, insurance verification, and inquiry resolution, optimizing patient experience and clinic flow.
Assisted with direct patient care by accurately gathering pre-visit data, taking vital signs, and managing screening schedules to support clinical operations.
Languages
Yoruba
English
Skills
Administrative Support
Appointment Management, Schedule Management, Calendar Management, Email Handling, Meeting Coordination, Travel Arrangements, File Organization, Database Management, Anticipating Executive Needs, Workflow Optimization.
Communication
Excellent Written Communication, Excellent Verbal Communication, Customer Service, Interpersonal Skills, Patient Inquiries, Stakeholder Engagement.
Project Management
Asana, Trello, Task Prioritization, Process Improvement, Deadline Management.
Data Management
Data Entry, Record Keeping, EMR Systems, Confidential Information Handling, Data Accuracy.
Research & Reporting
Market Research, Report Preparation, Online Research, Data Analysis.
Technical Proficiency
Google Workspace (Docs, Sheets, Calendar), Microsoft Office Suite (Word, Excel, PowerPoint), CRM Systems.
Problem Solving
Analytical Skills, Decision-Making, Issue Resolution, Multitasking.
Content Creation
Blog Content, Newsletter Development, Social Media Content.
Healthcare Administration
Clinical Support, Patient Records Management, Lab Order Coordination, Insurance Verification, Patient Scheduling, Vital Signs, Screening Schedules.
Interests
Arts
Art.
Social Impact
Women Empowerment.
Fashion
Fashion.