About
Highly certified Technical Support Specialist with 3+ years of experience resolving complex technical queries and providing robust infrastructure support across AWS, Azure, and Cisco environments. Proven ability to develop automation solutions that enhance client satisfaction and streamline operations. Passionate about leveraging multi-cloud expertise (AWS, Azure, Google Cloud) and a strong foundation in DevOps practices to transition into a Cloud Engineering role, focusing on scalable, secure, and efficient cloud solutions.
Work
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Summary
Managed and optimized IT infrastructure, delivering comprehensive technical support and implementing automation solutions to enhance service delivery and client satisfaction.
Highlights
Resolved over 15,000 technical queries, consistently achieving high customer satisfaction through timely and effective solutions.
Provided critical administrative support for complex infrastructure systems and servers, leveraging expertise in AWS, Azure, and Cisco environments.
Engineered and implemented an automation system that accelerated request processing, leading to a 25% increase in client satisfaction and operational efficiency.
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Summary
Supported network operations and IT infrastructure, focusing on technical issue resolution and process improvement.
Highlights
Resolved over 150 technical queries, ensuring customer satisfaction and efficient problem resolution.
Assisted in providing administrative support for infrastructure systems and servers, gaining exposure to AWS, Azure, and Cisco services.
Contributed to the development of an automation system to expedite request processing, resulting in a 45% increase in client satisfaction.
Languages
English
Fluent
Yoruba
Native
Certificates
Skills
Cloud Platforms
AWS, Google Cloud Platform (GCP), Microsoft Azure, Multi-cloud Environments.
AWS Services
IAM, EC2, Lambda, S3, DynamoDB, API Gateway, Cognito, CloudFront, RDS, Route 53, VPC.
Cloud Computing
Serverless Computing, Cloud Storage Solutions, Architectural Design, Backup and Disaster Recovery, Cost Management, Monitoring and Optimization.
DevOps & Automation
DevOps Practices, Automation and Scripting, Infrastructure as Code (IaC), Version Control, APIs and Integration, Containerization and Orchestration.
System & Network Administration
System Administration, Networking and Troubleshooting, Database Management, Monitoring and Logging.
Interpersonal Skills
Customer-focused, Effective Communication, Highly Adaptable, Continuous Learning, Problem-Solving.