Esther Mahlahla
Dedicated Receptionist & Administrative Professional
Bulawayo, ZW.About
Highly dedicated and detail-oriented Receptionist and Administrative professional with over 3 years of experience in front desk operations, customer service, and records management. Proven ability to efficiently manage high-volume inquiries, streamline administrative processes, and provide exceptional support in dynamic environments. Successfully enhanced youth engagement through targeted outreach, demonstrating strong organizational skills and a professional demeanor.
Work
Bulawayo, Zimbabwe
→
Summary
Managed comprehensive front desk operations and library resources, ensuring efficient service delivery and fostering community engagement for a public library.
Highlights
Managed front desk operations, consistently providing courteous service and assisting over 100+ patrons daily, significantly enhancing visitor experience and satisfaction.
Streamlined library material organization and circulation processes, accurately updating member records to improve resource accessibility and operational efficiency.
Developed and implemented targeted youth outreach programs, successfully increasing youth engagement by 2% and fostering community participation in library activities.
Oversaw seamless daily library operations, including meticulous opening/closing procedures, proactive incident reporting, and effective coordination of community events.
Fostered collaborative relationships with internal departments, external partners, and the public, optimizing information flow and resource utilization.
Skills
Administrative & Front Desk
Reception, Call Handling, Filing, Document Management, Data Entry, Appointment Scheduling, Coordination, Office Supply Inventory, Office Ordering.
Customer Service
Client-Facing Communication, Problem-Solving, Conflict Resolution, Professional Phone Etiquette, Email Etiquette.
Technical Proficiency
Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Library Management Systems, Email Systems, Calendar Systems.
Professional Attributes
Highly Organized, Dependable, Interpersonal Skills, Communication Skills, Confidential Information Handling, Quick Learner, Proactive, Team Player.