Thulani Isaac Moloyi
Customer Service & Logistics Support Professional
Tembisa, ZA.About
Highly organized and customer-centric professional with a proven background in customer service, administrative support, and logistics operations. Adept at resolving complex queries, managing inventory, and enhancing operational efficiency through strong IT understanding and analytical skills. Seeking to leverage a comprehensive skillset in time management, communication, and data management to contribute to a dynamic organization and drive positive business outcomes.
Work
South Africa
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Summary
Managed warehouse inventory, oversaw replenishment processes, and ensured efficient invoicing and delivery of goods, utilizing SAP for daily operations.
Highlights
Maintained accurate inventory records and managed stock replenishment processes to optimize warehouse efficiency and prevent stockouts.
Processed invoicing for goods, ensuring accuracy and timely financial documentation for all transactions.
Coordinated and tracked the delivery of goods, contributing to efficient supply chain operations and customer satisfaction.
Monitored daily statistics within the SAP system, identifying trends and ensuring data integrity for operational decision-making.
Updated and maintained client files, ensuring all records were current and accessible for streamlined operations.
South Africa
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Summary
Managed sales initiatives and coordinated events, while also taking the lead in training new employees on company products and operational procedures.
Highlights
Achieved sales targets by effectively converting provided leads into successful transactions, contributing directly to revenue generation.
Delivered comprehensive training to new employees on company structure and product knowledge, ensuring rapid onboarding and consistent service quality.
Coordinated various aspects of events, demonstrating strong organizational skills and attention to detail in project execution.
Developed strong customer relationship management skills through direct client interaction and sales engagement.
South Africa
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Summary
Provided comprehensive customer support within a freight forwarding environment, resolving diverse queries and managing member correspondence and data.
Highlights
Resolved complex customer queries regarding benefits confirmations, debit order payments, and claims, enhancing member satisfaction and retention.
Managed high volumes of inbound and outbound correspondence, including tax certificates and claim statements, ensuring timely and accurate communication.
Monitored daily system statistics and developed detailed spreadsheets in Excel, providing critical data insights for management reporting.
Responded promptly to all correspondence received via email, post, and fax, maintaining high standards of communication efficiency.
Maintained and updated client files with meticulous attention to detail, ensuring data accuracy and easy retrieval for ongoing customer service.
Education
Languages
IsiZulu
English
N Sotho
IsiNdebele
Setswana
Afrikaans
Skills
Core Competencies
Time Management, Organizational Skills, High-level Customer Service, Stress Tolerance, Analytical Skills, Self-Motivation, Target-Driven, Customer Centricity, Proficient Communication, Leadership, People Skills, Good Telephone Etiquette.
Technical Skills
IT Understanding, SAP, MS Office Suite, Excel, Visual Basic, Databases, Coding, Debugging, Visual Basic .NET.
Industry Knowledge
Freight Forwarding, Inventory Management, Logistics Operations, Event Coordination.
References
References
Available upon request.