Tiro Seepe
End-User Computing Specialist | IT Support Professional
Florida, ZA.About
Highly proficient IT support professional with over 5 years of experience in end-user computing and technical assistance, specializing in Windows, Mac, and Microsoft 365 environments. Proven ability to troubleshoot complex hardware and software issues, manage incidents, and deliver comprehensive user training. Committed to optimizing IT systems and enhancing user satisfaction through effective problem-solving and proactive support.
Work
Florida, Gauteng, South Africa
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Summary
Led comprehensive end-user support operations, ensuring high system availability and user satisfaction through expert troubleshooting, maintenance, and training.
Highlights
Streamlined troubleshooting processes for diverse technical issues across software, hardware, servers, network devices, and peripherals, significantly reducing resolution times.
Ensured optimal system performance and security by executing scheduled IT maintenance, including backups, updates, and patch management across all systems.
Successfully deployed and configured new IT equipment and systems, including desktops, servers, and network devices, ensuring seamless integration and operational readiness.
Enhanced user proficiency and adoption of new systems and software through comprehensive training and ongoing support programs.
Managed the full incident lifecycle, from logging to resolution, consistently achieving high user satisfaction rates and prompt issue closure.
Johannesburg, Gauteng, South Africa
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Summary
Provided critical on-site IT support and infrastructure maintenance across multiple client locations, ensuring operational continuity and compliance.
Highlights
Delivered essential on-site IT support across diverse client locations, ensuring prompt resolution of technical issues and minimizing operational downtime.
Installed and maintained a wide range of hardware and networking equipment, contributing to robust and reliable IT infrastructure.
Diagnosed and resolved complex connectivity and device issues in various IT environments, enhancing system reliability and user productivity.
Ensured strict adherence to company IT standards and best practices across all client sites, maintaining system integrity and security.
Johannesburg, Gauteng, South Africa
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Summary
Executed on-site IT support and equipment maintenance, ensuring system functionality and compliance with company standards.
Highlights
Provided essential on-site IT support across various client locations, ensuring prompt issue resolution and operational efficiency.
Executed installation and maintenance of diverse hardware and networking equipment, supporting robust IT infrastructure.
Diagnosed and rectified connectivity and device problems in diverse IT setups, restoring functionality efficiently.
Maintained high compliance with company IT standards across all operational sites, contributing to a secure and stable IT environment.
Randfontein, Gauteng, South Africa
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Summary
Managed IT equipment installation, maintenance, and technical support, ensuring seamless operations for municipal users.
Highlights
Managed the installation and maintenance of essential IT equipment, including printers, scanners, and workstations, ensuring consistent operation for municipal staff.
Provided comprehensive IT support to users via remote access technologies and on-site visits, effectively resolving technical issues.
Administered Active Directory, managing user accounts and permissions to maintain secure network access and streamline user onboarding.
Configured and managed backup solutions, antivirus products, wireless routers, and firewalls, enhancing network security and data integrity.
Languages
English
Skills
Technical Support
End-User Support, IT Helpdesk, On-site Support, Remote Support, Technical Assistance, Troubleshooting, Incident Management, Problem Management, IT Support Escalation.
Operating Systems & Software
Windows, macOS, Microsoft 365, Microsoft Office 2010, Windows 7, Windows 10, Cloud Apps, SCCM, Intune, TeamViewer, Anydesk, Quick Assist.
Networking & Infrastructure
LAN/WAN, Wi-Fi, IP Addressing, DNS, DHCP, Network Devices, Active Directory, Backup Products, Antivirus Products, Wireless Router Configuration, Firewall Configurations.
Hardware & Peripherals
Desktops, Laptops, Servers, Printers, Scanners, Workstations, Peripherals, Audio Visual Equipment Connectivity.
IT Operations & Management
IT System Maintenance, Backups, Updates, Security Patches, IT Equipment Configuration, Asset Tracking, Technical Documentation, Deployment.
User Engagement & Training
End-User Training, User Support, Customer Service, User Satisfaction, Technical Communication.
Problem Solving & Analysis
Analytical Thinking, Root Cause Analysis, Problem Prevention, Issue Resolution, Prioritization, Multitasking, Learning Agility.
References
Bronwyn (Fresh IT)
Manager, Phone: 07460 39700, Email: Bronwyn.mccabe@freshinfotech.co.za
Zeena (CIT Business Solutions)
Supervisor, Phone: 0824 926 397, Email: zeenapool@cit.co.za