Anisha Tiwary

Anisha Tiwary

AI Product Manager
Amsterdam, NL.

About

AI Product Manager with 7+ years building scale ups within e-commerce, insurtech and co-working. Currently building AI native products at Channable – to help sellers list and advertise their products online. Known for shipping user-centric, technically nuanced products, and leading cross functional teams through ambiguous, high impact problems.
❗️Do not require a visa sponsorship

Work

Channable
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AI (Core) Product Manager

Utrecht, Netherlands

Summary

Driving AI-native product development within Channable's Core product, Netherlands-based feed management and PPC automation platform, powering over 10,000 e-commerce businesses across EU and USA in distributing their product listings across marketplaces and advertising channels.

Highlights

Leading Channable's 'One-click-listing' product strategy from definition to execution (releases planned for Q1 2026)

Launched AI Attributes, built with Gemma 3, to help sellers extract missing product attributes from incomplete imports. Model accuracy of ±80%. Adoption increased by 3%, usage by 7% .Introduced a free trial (Lite) version of AI Attributes, successfully driving market adoption and facilitating upsell opportunities for all users.

Analyzed inference costs and infra requirements to assess usage-based pricing for the feature.

Introducing value and field mapping through General Text Embedding (GTE) model, attribute extraction through multimodal learning, category-specific attribute extraction through LLM (Gemma) to drive a one-click-listing vision across e-commerce platforms.

Plum Benefits Pvt Ltd
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Product Manager: Employee Experience

Bangalore, India

Founding member

Summary

Employee experience Product Manager at Plum, a B2B insurtech (fintech) scale-up backed by Peak XV and Tiger Global, that provides health insurance and benefits to employees and families to 10,000+ businesses in India.

Highlights

Piloted, launched, and scaled a mobile-first Telehealth solution to over 500,000 users, generating $100K in revenue from 80,000 high-quality consultations.

Developed a dual user-facing Telehealth product, deeply integrated with an Electronic Health Records provider, achieving a 70%+ patient Net Promoter Score (NPS) and an 8+ average doctor Customer Satisfaction (C-SAT).

Enhanced funnel conversion by 7% through iterative introduction of 'Doctor profiles' and 'trust markers' to build user trust and engagement.

Integrated payment infrastructure to launch direct payments by employees for Telehealth.

Introduced in-app content and quizzes, increase Weekly Active Usage by 30%.

Launched Plum's mobile app for 150,000 employees on Android and iOS, achieving 100,000+ downloads, a 4.7-star rating, and 35,000 Monthly Active Users (MAU) within a 6-month roadmap.

Enabled 60% of all insurance claims (cashless/reimbursement) to be processed via the mobile app, leveraging UX research to optimize the user experience.

Pioneered an industry-first Network Hospital Search feature via GIS integration, enhancing user convenience and access.

Improved cashless claims NPS to 80% by implementing an SLA-driven Cashless Claims Dashboard, reducing manual interventions for 100+ support team members.

Launched Super Top Up, Plum's first B2C product, generating $122K in Gross Written Premium (GWP) from 10,000+ buyers across web and mobile.

WeWork India Private Limited
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Community Manager

Bangalore, US

Summary

Managed the P&L for a profitable WeWork property in Bangalore, overseeing operations and achieving 100% occupancy.

Highlights

Owned and managed the P&L for a profitable WeWork property, achieving a 10% increase in EBITA and maintaining 100% occupancy throughout tenure.

WeWork India Private Limited
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Community Lead

Bangalore, India

Summary

Led community operations and sales initiatives at WeWork Galaxy and Prestige Atlanta, driving significant revenue and operational efficiencies.

Highlights

Generated over $10M in revenue by selling 600+ desks to new and existing organizations across WeWork Galaxy (HQ) and Prestige Atlanta.

Reduced cost per member to an all-time low through the implementation of streamlined inventory management.

Appointed as Subject Matter Expert for L&D, leading and delivering training programs for Community teams across South India.

WeWork India Private Limited
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Community Associate

Bangalore, India

Summary

Supported global product teams and streamlined billing operations as a Community Associate at WeWork Galaxy.

Highlights

Streamlined billing operations, acting as a key point of contact for Bain & Co. and providing critical support to the global product team.

Paper Planes India
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Associate Business Development Manager

Mumbai, Maharashtra, India

Summary

As the first employee, established and scaled retail distribution and subscription services for international print publications across India.

Highlights

Established and scaled retail distribution and subscription services for international print publications across the creative industry in India, achieving a 25% month-over-month margin.

Product Releases at Impact Cube by ChannablePanelist on The Product Folks x Plum: Product teardown of TelehealthTimes Square in New York with The Product Folks - India's Largest Product Community

Awards

Recognition for Outstanding Member Experience

Awarded By

Marcelo Claure, Executive Chairman at WeWork

Recognized by WeWork's Executive Chairman as the only Indian employee to receive this award for delivering exceptional member experience.

Education

Symbiosis Centre For Media and Communication
Pune, Maharashtra, India

Bachelor of Arts (BA)

Arts

Grade: 3.4 GPA

Courses

Major: Advertising and marketing communications

Interests

Reading

Fiction, Non-fiction.

Fitness

CrossFit, Yoga.

Cooking
Exploring different cultures through their cuisine and urban spaces

Languages

English

Native

Hindi

Native

Skills

AI Product Management

Product Strategy, Roadmap Development, AI/ML, Large Language Models (LLM), General Text Embedding (GTE), Multimodal Learning, Data-driven Product Development, User-centric Design, A/B Testing, Experimentation.

Product Management

Product Lifecycle Management, Agile Methodologies, Go-to-Market Strategy, User Experience (UX), Feature Prioritization, Stakeholder Management, Market Analysis, Competitive Analysis.

Healthcare Technology

Telehealth, Electronic Health Records (EHR), Patient Engagement, Doctor Satisfaction, Health Assessments, Digital Health.

FinTech & Insurtech

B2B SaaS, B2C Product Development, Insurance Claims Processing, Cashless Claims, Reimbursement, Gross Written Premium (GWP), Financial Products, Payment Integration.

Business Growth & Strategy

Market Penetration, Customer Acquisition, Churn Reduction, Sales Enablement, Account Management, Partnership Development, P&L Management, Business Development, Operations Management, Strategic Planning.

Data & Analytics

Mixpanel, Event Instrumentation, Data Analysis, Metrics Tracking, Performance Monitoring, Reporting.

Leadership & Community Building

Cross-functional Team Leadership, Mentorship, DEI Initiatives, Employee Experience, Training & Development, Stakeholder Engagement, Program Management.

Technical Skills

Android, iOS, GIS Integration, Gemma 3.

Volunteer

Plum Benefits Pvt Ltd
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Chairperson for Prevention of Sexual Harassment

Bangalore, Karnataka, India

Summary

Led the Prevention of Sexual Harassment committee at Plum, overseeing legal proceedings as a constitutionally mandated body for three years.

Community Mentorship Program
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Mentor

Bangalore, Karnataka, India

Summary

Mentored first-generation college students from low-income communities in India, providing guidance and support during the pandemic.