TOHEEB OLANREWAJU IBRAHIM

Results-Driven IT Professional & Cloud Engineering Enthusiast

Iyana Ejigbo, NG.

About

Highly motivated IT professional with over 7 years of experience in technical support, network administration, and ATM maintenance, dedicated to driving operational excellence and enhancing customer satisfaction. Proven ability to deploy critical systems, manage customer relations, and provide top-tier technical support in dynamic environments. Currently advancing expertise in Cloud Engineering and data analysis, seeking to leverage a strong foundation in IT infrastructure and problem-solving to contribute to a growth-oriented organization.

Work

Altaviz Support Ltd

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Customer Service Engineer

Lagos, Lagos State, Nigeria

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Summary

Managed comprehensive technical support and maintenance for a diverse portfolio of ATM terminals across multiple leading banks, ensuring high availability and optimal performance of critical banking infrastructure.

Highlights

Executed routine and preventive maintenance for ATM terminals across 7 major banks, including FCMB, UBA, Wema Bank, Polaris Bank, Sterling Bank, Heritage Bank, Access Bank, and Fidelity Bank.

Demonstrated advanced proficiency in servicing and troubleshooting Wincor, GRG, and NCR ATMs, resolving complex hardware and software issues to minimize downtime.

Delivered first and second-level maintenance training to ATM custodians, enhancing their technical capabilities and improving first-call resolution rates.

Ensured maximum ATM uptime and expedited fault call responses, significantly reducing service interruptions and maintaining high operational efficiency.

Implemented periodical preventive and corrective maintenance schedules, proactively addressing potential issues and extending the lifespan of critical banking automation systems.

Apapa Local Government, NYSC

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Member, Internal Audit Department

Apapa, Lagos State, Nigeria

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Summary

Supported internal audit functions by conducting compliance checks and assisting in financial and operational reviews to ensure adherence to regulations and optimize processes.

Highlights

Assisted in conducting internal audits, reviewing financial records and operational procedures to identify discrepancies and ensure compliance with organizational policies.

Contributed to the preparation of audit reports, documenting findings and recommending improvements to enhance efficiency and accountability within departmental operations.

Best Mobile Limited

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Pricing Analyst

Lagos, Lagos State, Nigeria

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Summary

Conducted in-depth competitive market analysis to inform strategic product pricing decisions and optimize market positioning for mobile products.

Highlights

Analyzed competitor product pricing strategies to provide actionable insights, directly influencing the pricing of company products to maintain competitive advantage.

Contributed to market research efforts that supported the development of competitive pricing models, aiming to enhance market share and revenue.

Skye Bank Plc

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Intern

Lagos, Lagos State, Nigeria

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Summary

Provided critical first-level IT support, encompassing network, hardware, and software assistance, to ensure seamless application availability and optimal user experience for bank employees.

Highlights

Provided comprehensive first-level technical support, resolving network, hardware, and software issues for bank staff via telephone and email, enhancing operational continuity.

Ensured optimum application availability and network connectivity for users during business hours, contributing to uninterrupted productivity and service uptime.

Managed application installations, debugging, and troubleshooting, resolving technical issues efficiently to support business operations.

Facilitated release management activities, including the deployment of application upgrades and installation of patch fixes, maintaining system stability and security.

Implemented proper change management protocols for applications, ensuring smooth transitions and minimizing user disruption during updates.

Volunteer

Corps Liaison Officer (CLO)

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National Youth Service Corps, Apapa Local Government

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Served as a key liaison between corps members and local government, facilitating communication and resource coordination.

Highlights

Coordinated communication and managed administrative tasks for corps members, ensuring efficient information flow and addressing their needs.

Represented corps members in discussions with local government officials, advocating for their welfare and resolving issues to foster a positive service environment.

President, Social Welfare/Education Community Development Group

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National Youth Service Corps, Apapa Local Government

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Led social welfare and educational initiatives, overseeing projects aimed at community development and empowerment.

Highlights

Presided over the Social Welfare/Education Community Development group, directing projects focused on improving community well-being and access to education.

Organized and managed educational outreach programs and welfare initiatives, enhancing community engagement and delivering tangible social impact.

Welfare Director

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Communication and Information Sciences Students Association, UNILORIN

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Managed and implemented welfare programs for students within the association, ensuring their well-being and support.

Highlights

Developed and executed welfare initiatives for over 500 students, addressing their needs and improving their academic and social experience.

Coordinated resources and support systems, enhancing student satisfaction and fostering a supportive community environment.

Member, Disciplinary Committee

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National Association of Computer Science Students, UNILORIN

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Contributed to maintaining academic and behavioral standards within the Computer Science student body.

Highlights

Participated in disciplinary hearings and investigations, ensuring fair and consistent application of student codes of conduct.

Aided in upholding the integrity and standards of the association, contributing to a respectful and productive academic environment.

Education

Macquarie University

Sydney, New South Wales, Australia
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Certificate Program Excel Fundamentals for Data Analysis Grade:

AltSchool Africa

Lagos, Lagos State, Nigeria
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Program Cloud Engineering Grade:

University of Ilorin

Ilorin, Kwara State, Nigeria
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B.Sc. Honours Computer Science Grade: Second Class Upper Division

Languages

English

Yoruba

Skills

Technical Support & IT Operations

ATM Maintenance (Wincor, GRG, NCR), Network Monitoring Tools, Hardware Troubleshooting, Software Support, Application Deployment & Upgrades, Change Management, System Uptime Optimization, First/Second Level Support, Banking Automation Servicing.

Operating Systems & Servers

Windows Server, Windows Operating Systems.

Software & Tools

Microsoft Office Suite (Excel, Word, PowerPoint), Data Analysis (Excel Fundamentals), Cloud Engineering Concepts.

Customer & Client Management

Customer Relationship Management, Client Interface & Support, Fault Call Response, Customer Experience Enhancement.

Professional & Leadership

Team Collaboration, Problem-Solving, Attention to Detail, Technical Improvement, Effective Communication, Leadership, Interpersonal Relations, Continuous Learning.

References

Dr. Philip Ndubueze

Lecturer, Sociology Department, Federal University, Dutse. 08030964383.

Engr. Olaoye Yusuff O.

Senior Civil Engineer, Lagos State Ministry of Works and Infrastructure, Alausa Secretariat, Ikeja, Lagos. 08038425077